Whole Foods Market Employees Access Convenient Virtual Care

Texas Telehealth Visits with Whole Foods Insurance Benefits

When you or a family member feels unwell, traveling to a clinic may be the last thing you want to do. VirtualCare2go™ provides online medical visits for eligible patients who are physically located in Texas during their appointments.

Whole Foods Market employees and covered family members may be able to use their employer-sponsored medical benefits for virtual care. Telehealth coverage, provider-network participation, and member costs depend on the employee’s selected plan and should be verified before scheduling.

What Medical Plans Does Whole Foods Market Offer?

Whole Foods Market’s official 2026 benefits information lists four medical plans:

• Whole Health Plan

• National Choice Plan

• National Select Plan

• Surest Plan

Each plan uses a different provider network and cost-sharing structure. Whole Foods Market advises employees to rely on their official plan documents because those documents govern their individual benefits.

Employees should review their current insurance card and benefit documents for:

• Medical plan name

• Member and group identification numbers

• Telehealth benefits

• Primary or urgent care copays

• Deductible and coinsurance

• Provider network

• Plan administrator

• Prior-authorization requirements

• Claims-submission information

Virtual appointments, prescriptions, laboratory tests, diagnostic imaging, procedures, and follow-up services may be processed under separate benefit categories.

An insurance card does not guarantee coverage or payment. The member’s final responsibility may depend on eligibility, medical necessity, provider participation, deductible progress, authorization requirements, plan exclusions, and the services provided.

Can Whole Foods Market Employees Use VirtualCare2go?

Eligible Whole Foods Market employees and their covered family members may be able to use VirtualCare2go for many routine and non-emergency medical concerns.

The virtual medical team may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, and sore throat

• Fever and body aches

• Ear discomfort

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, and diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Laboratory-result follow-ups

Available services depend on the patient’s symptoms, medical history, age, location, and clinical needs.

Some symptoms cannot be safely evaluated through a video appointment. The medical professional may recommend an in-person examination, laboratory testing, imaging, or emergency care when appropriate.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another potentially life-threatening emergency.

Where Must the Patient Be Located?

VirtualCare2go provides telehealth services throughout Texas. The patient must be physically located in Texas during the appointment, even if the patient normally lives in another state.

Patients may be able to complete their visit from:

• Home

• Work

• School

• A hotel

• Another private Texas location

• A rural or underserved Texas community

Choose a quiet, private place with reliable internet access and adequate lighting. Do not complete a virtual visit while driving or from a location where your medical information cannot remain private.

VirtualCare2go confirms that its telehealth services are available across Texas, including urban, suburban, and rural communities.

How Do I Verify My Virtual Care Benefits?

Before scheduling, call the member-services number on your Whole Foods Market insurance card and ask:

• Does VirtualCare2go participate with my medical plan?

• Is the treating medical professional in network?

• Are virtual primary care visits covered?

• Are virtual urgent care visits covered?

• What copay, deductible, or coinsurance may apply?

• Are prescriptions or laboratory tests billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Are there telehealth or service-area restrictions?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information and assist with benefit verification. However, the health plan provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Employees may also review the VirtualCare2go insurance information before scheduling.

What Should Whole Health Plan Members Confirm?

The Whole Health Plan is available in selected markets. It includes a Preferred Tier through Employers Health Network and an Expanded Tier through Aetna Signature Administrators. WebTPA administers claims for both tiers.

The plan includes an established virtual-care resource through MDLive. However, that does not automatically determine whether another telehealth provider is covered.

Whole Health Plan members interested in using VirtualCare2go should confirm:

• Whether VirtualCare2go participates with the plan

• Whether the treating medical professional participates

• Which network tier applies

• Whether an outside telehealth provider is covered

• What deductible or member responsibility may apply

• Whether prior authorization is required

• Whether prescriptions and laboratory testing are separate benefits

Whole Health Plan members can call a Health Resource Coordinator at (844) 380-4554 for help with provider searches, benefit questions, appointments, and billing concerns.

What Should National Choice Members Confirm?

The National Choice Plan uses a national provider network through Blue Cross Blue Shield of Texas.

Members should search for VirtualCare2go and confirm the participation of the treating medical professional. They should also ask whether telehealth services use the same benefits as in-person primary or urgent care.

The member’s responsibility may depend on:

• Telehealth provider participation

• Appointment classification

• Deductible progress

• Coinsurance

• Prescriptions

• Laboratory testing

• Referral requirements

• Prior authorization

Use the provider-search website associated with your exact plan or contact the member-services number on your insurance card.

What Should National Select Members Confirm?

The National Select Plan also uses a Blue Cross Blue Shield of Texas network. However, its deductible, copays, coinsurance, and health-funding arrangement differ from those of the National Choice Plan.

National Select members should ask:

• Is VirtualCare2go in network?

• Is the treating professional in network?

• Are telehealth visits covered?

• Is the appointment processed as primary or urgent care?

• What copay or deductible may apply?

• Are prescriptions and laboratory services billed separately?

• Is a referral required?

• Is prior authorization required?

Confirm the complete medical-plan name on your insurance card before contacting member services.

What Should Surest Members Confirm?

The Surest Plan uses a UnitedHealthcare provider network and generally allows members to review applicable copays through the Surest app before receiving care. The plan also provides access to multiple virtual-care programs.

Surest members should search for VirtualCare2go and the treating medical professional. If the provider does not appear, contact Surest member services before scheduling.

Ask the representative to confirm:

• Telehealth coverage

• Provider-network participation

• The applicable copay

• Prescription benefits

• Laboratory benefits

• Referral or authorization requirements

A directory listing or displayed copay does not guarantee final claim payment.

Is Prior Authorization Required?

Prior authorization depends on the selected medical plan and the requested service.

A routine telehealth evaluation may not require advance approval. However, certain laboratory tests, diagnostic imaging, prescriptions, medical procedures, specialist services, and follow-up treatments may require authorization.

Ask the plan administrator whether approval is required specifically for:

• Virtual primary care

• Virtual urgent care

• Laboratory testing

• Diagnostic imaging

• Certain medications

• Specialist referrals

• Ongoing treatment

• Follow-up services

Prior authorization does not guarantee coverage. Current eligibility, medical necessity, provider participation, deductible requirements, plan exclusions, and other rules may affect how the claim is processed.

Are Referrals Required?

Referral requirements can differ between Whole Foods Market medical plans.

Some plans allow members to schedule telehealth appointments directly. Other plans may require members to select a primary care provider or obtain a referral before receiving certain services.

If your plan requires a designated primary care provider, ask whether that provider must be updated before the appointment. Request a confirmation or reference number after completing any provider change.

Laboratory testing, imaging, procedures, specialist consultations, and follow-up treatment may have separate referral or authorization requirements.

How Should I Prepare for My Virtual Visit?

Before your appointment, prepare:

• Your current Whole Foods Market insurance card

• A valid photo identification

• A current medication list

• Known medication and food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Preferred pharmacy information

• Benefit-verification reference number

• Questions for the medical professional

Make sure your device is charged and connected to reliable internet service. Test the camera, microphone, and speakers before the appointment.

Choose a quiet, well-lit, and private location. The medical professional may need to see a rash, swelling, injury, or other visible concern during the examination.

Remain physically located in Texas throughout the entire appointment.

What Should I Expect During the Appointment?

The medical professional will review your symptoms, medical history, medications, allergies, and current concerns. You may be asked to describe when your symptoms began and whether they have changed.

Depending on your needs, the care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging recommendations

• Follow-up care

• Referral to a specialist

• An in-person examination

• Emergency evaluation when necessary

The medical professional will explain the recommended next step and answer questions about your care.

How Are Claims Handled?

Claims should be submitted using the information connected to the employee’s exact Whole Foods Market medical plan.

Providers should verify:

• Current member eligibility

• Medical plan and network name

• Group and member identification numbers

• Electronic payer identification number

• Claims mailing address

• Telehealth benefits

• Provider-network participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Whole Health Plan claims are administered by WebTPA. Other Whole Foods Market plans may use different claims administrators and submission instructions.

Providers should not use claims information associated with another employee, medical plan, or benefit year.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the plan processed the claim, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Medical Care from Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional when traveling to a clinic is inconvenient or uncomfortable. The medical team will listen to your concerns, evaluate whether virtual care is appropriate, and explain the next recommended step.

When you are ready, book a VirtualCare2go appointment or call (817) 508-8169.

Please have your Whole Foods Market insurance card available so your current eligibility, telehealth benefits, and provider-network participation can be reviewed before the appointment.