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Virtual Care for Aramark Employees Across Texas
Aramark Meritain Health Telehealth
Aramark Employees Can Access Virtual Care
When you're balancing work, family, and a busy schedule, finding time for healthcare can sometimes be just as challenging as dealing with the symptoms themselves.
For Aramark employees enrolled in the Aramark Premier Medical Plan, virtual healthcare can provide a convenient way to address many appropriate non-emergency medical concerns without automatically making a trip to a medical office.
The plan information provided identifies Meritain Health as the third-party administrator (TPA) and BSW Premier as the network.
Meritain Health is a subsidiary of Aetna and CVS Health, but it remains the administrator responsible for its members' health plan benefits and claims.
VirtualCare2go accepts Aetna and many other major commercial insurance plans. You can review additional information on the Aetna Insurance page or explore available care on the VirtualCare2go Website. VirtualCare2go's current insurance information also specifically lists Aramark Employees among accepted insurance providers.
Understanding Your Aramark Premier Medical Plan
Knowing the basics of your plan before you need care can make navigating an unexpected medical concern easier.
According to the Aramark Premier Medical Plan information provided:
- Primary Care: $20 copay
- Specialist Care: $40 copay
- TPA: Meritain Health
- Network: BSW Premier
Your actual patient responsibility can depend on your eligibility, the healthcare service received, network participation, and other individual plan requirements.
Insurance acceptance does not guarantee that every service will be covered or that every visit will have the same patient responsibility.
For questions about your Aramark benefits, contact Quantum Health at (877) 926-2445.
Virtual Healthcare Around Your Work Schedule
A cough can start overnight. Urinary symptoms can appear halfway through a workweek. Allergies can suddenly flare up. A sore throat or upset stomach doesn't necessarily wait until your schedule clears.
For medical concerns that are appropriate for telehealth, VirtualCare2go gives patients a way to connect with a healthcare provider remotely.
VirtualCare2go provides virtual healthcare throughout Texas and currently lists Aetna among the major insurance plans it accepts.
If you need care, Book Now or call VirtualCare2go at (817) 508-8169 for scheduling assistance.
Common Health Concerns That May Be Seen Virtually
Depending on your symptoms, medical history, and individual circumstances, virtual healthcare may be appropriate for concerns such as:
- Cold and flu symptoms
- Cough and congestion
- Allergies
- Fever
- Sore throat
- Headaches
- Sinus concerns
- Bronchitis
- Pink eye
- Nausea and vomiting
- Gastrointestinal concerns
- UTIs and urinary symptoms
- Rashes and skin concerns
- GERD
- Wheezing and respiratory concerns
- Non-narcotic medication refill evaluations
- Other appropriate non-emergency concerns
During an acute-care virtual appointment, VirtualCare2go providers can evaluate symptoms and discuss possible causes, treatment or medication recommendations, appropriate next steps, follow-up, and safety precautions.
Some symptoms require laboratory testing, imaging, a hands-on examination, or another form of in-person care. Severe or potentially life-threatening symptoms require emergency medical attention rather than a virtual appointment.
Same-Day Virtual Care When You Need It
Healthcare doesn't always fit neatly into a work schedule.
VirtualCare2go helps patients access care remotely, which can reduce the need to automatically arrange travel to a medical office for concerns that can appropriately be evaluated online.
For Aramark employees and covered family members, that can mean connecting with a provider from home, work, or another private location while physically located in Texas.
Same-day appointments are available based on scheduling availability.
When something comes up, Book Today or call (817) 508-8169 for help scheduling your VirtualCare2go appointment.
What Happens During a Virtual Appointment
Your virtual appointment begins with a healthcare provider reviewing your symptoms and relevant medical history.
You may be asked about:
- When your symptoms started
- Whether they are improving or worsening
- Current medications
- Medication allergies
- Existing health conditions
- Recent illnesses or exposures
- Treatments you've already tried
For certain visible concerns, such as a rash or other skin symptoms, your provider may also need to see the affected area during your video appointment.
After evaluating the information available, your provider can discuss appropriate next steps. VirtualCare2go's acute-care service explains that these may include treatment or medication recommendations, testing, follow-up, and safety precautions.
Prescriptions Depend on Your Medical Evaluation
A common question about telehealth is whether medication can be prescribed during a virtual visit.
A provider may prescribe medication when medically appropriate after evaluating your condition. However, completing a virtual appointment does not guarantee:
- Antibiotics
- A specific medication
- A medication refill
- A particular treatment
Some medical concerns require additional testing or an in-person examination before appropriate treatment can be determined.
VirtualCare2go evaluates non-narcotic medication refill requests only. Controlled or narcotic medication refills are not provided, and prescriptions are never guaranteed.
Verify Your Individual Aramark Benefits
Even when your healthcare provider participates with your plan, individual benefits should still be verified.
Coverage can depend on factors including:
- Current eligibility
- Network participation
- Copays
- Deductibles or other cost sharing
- Covered services
- Medical necessity
- Prior authorization
- Other plan-specific requirements
For prior authorization, benefit verification, or claim-status questions, contact Quantum Health at (877) 926-2445.
Aramark plan members may also use the applicable Quantum Health and Aramark benefits resources associated with their plan.
Because Meritain Health administers the plan, members should rely on their current insurance card and plan documents when determining how a specific service will be processed.
Finding an In-Network Provider
The Aramark Premier Medical Plan uses the BSW Premier network.
When you need help finding an in-network healthcare provider, the plan information provided directs members to resources including:
- BSWQA Care Navigation: 1-844-BSW-QLTY (279-7589)
- BSW Health assistance: 1-855-497-1241
- Aramark's employee healthcare resources
- Baylor Scott & White member resources
Because network participation can change, verify a provider's current participation before receiving non-emergency care.
If you're specifically looking for virtual care through VirtualCare2go, call (817) 508-8169 or Book Now.
Meritain Health Administers Your Aramark Plan
Understanding the different names associated with your insurance can make your benefits easier to navigate.
Meritain Health is the TPA for the Aramark Premier Medical Plan.
Meritain Health is also an Aetna and CVS Health subsidiary. Meritain says it joined Aetna in 2011 and became part of the CVS Health family in 2018.
This does not mean Aramark employees should treat their Meritain plan as a standard Aetna plan for claims or benefit verification.
Aetna's own provider guidance explains that when a patient has Meritain Health, Meritain administers the member's benefits and claims. Claims should follow the Meritain information associated with the member's plan rather than being submitted to Aetna.
That is why Meritain Health remains the primary insurance administrator referenced throughout this article, while the VirtualCare2go Aetna Insurance page serves as supporting insurance information.
Claims Information Through Meritain Health
According to the Aramark plan information provided, healthcare claims should be submitted to Meritain Health.
Electronic Claims
Payor ID #41124
Mailed Claims
Meritain Health
P.O. Box 853921
Richardson, TX 75085-3921
The Payor ID is also consistent with Aetna's published provider guidance for Meritain Health, which identifies EDI #41124 for electronic eligibility and claims-related transactions.
Most patients won't personally submit routine claims that are filed by their healthcare provider. However, knowing which organization administers your claims can be helpful if questions arise.
For plan-specific benefit or claim-status assistance, contact Quantum Health at (877) 926-2445.
Specialist Care and Your Plan
According to the Aramark Premier Medical Plan information provided, no specific specialist referral requirement was listed.
The plan information does indicate a $40 specialist copay.
A lack of a listed referral requirement does not guarantee that every specialist or service will automatically be covered. Network participation, prior authorization, medical necessity, and other plan requirements may still apply.
Before beginning specialty care, verify your individual benefits when appropriate.
For questions about your plan, call Quantum Health at (877) 926-2445.
Have Your Insurance Card Ready
Before your VirtualCare2go appointment, have your current Aramark Premier Medical Plan insurance card available.
It can also help to have:
- Photo identification
- Current medication list
- Medication allergy information
- Relevant medical history
- Recent test results, when applicable
- Notes about when your symptoms began
- Questions you want to discuss with your provider
Your insurance card is especially important because it contains information specific to your Meritain-administered plan.
Meritain Health itself recommends that members use the contact information on their ID card for the quickest assistance with plan-specific questions.
VirtualCare2go Serves Patients Across Texas
Virtual healthcare can be particularly useful when work schedules, commuting, family responsibilities, or distance make visiting a medical office more difficult.
VirtualCare2go provides online healthcare for many appropriate non-emergency concerns, allowing patients to connect with a provider from a private location while they are in Texas.
VirtualCare2go's website currently lists Aetna among the major insurance plans it accepts and provides (817) 508-8169 for patient assistance.
Explore available services on the VirtualCare2go Website or learn more through the Aetna Insurance page.
Frequently Asked Questions
Does VirtualCare2go accept insurance for Aramark employees?
VirtualCare2go's current accepted-insurance directory specifically lists Aramark Employees, and its broader insurance information lists Aetna among accepted major insurers. Individual Aramark Premier Medical Plan benefits and network participation should still be verified.
Is Meritain Health part of Aetna?
Yes. Meritain Health states that it is a subsidiary of Aetna and CVS Health. It joined Aetna in 2011 and became part of CVS Health in 2018.
Is Meritain Health the TPA for the Aramark plan?
According to the Aramark plan information provided, yes. Meritain Health is the TPA for the Aramark Premier Medical Plan.
What is the primary care copay?
According to the plan information provided, the primary care copay is $20.
What is the specialist copay?
According to the plan information provided, the specialist copay is $40.
Who should I call about my Aramark benefits?
For plan questions, benefit verification, prior authorization, or claim-status assistance, call Quantum Health at (877) 926-2445.
Who should I call to schedule with VirtualCare2go?
Call VirtualCare2go at (817) 508-8169 for scheduling assistance.
Can I schedule a same-day virtual appointment?
Same-day appointments are available based on provider scheduling availability. You can Book Today to check availability.
Convenient Virtual Healthcare for Aramark Employees
For eligible Aramark employees and covered family members, virtual care can make addressing many everyday medical concerns more convenient without automatically putting the rest of the day on hold.
VirtualCare2go provides online healthcare for many appropriate non-emergency concerns throughout Texas.
Learn more through the Aetna Insurance page, explore care on the VirtualCare2go Website, or Book Today.
For scheduling assistance, call VirtualCare2go at (817) 508-8169.
Individual eligibility, benefits, network participation, copays, deductibles, cost sharing, covered services, prior authorization requirements, and other patient responsibility may vary. Members should verify their individual benefits before receiving care.