TTG Utilities Employees Access Convenient Virtual Medical Care

Texas Telehealth Visits with VirtualCare2go Insurance Benefits

When you or a family member feels unwell, leaving home may be the last thing you want to do. VirtualCare2go™ provides convenient virtual primary and urgent care for eligible patients who are physically located in Texas during their appointments.

TTG Utilities employees and covered family members may be able to use their employer-sponsored medical benefits for virtual care. Telehealth coverage, provider participation, and member costs should be verified before scheduling.

About TTG Utilities

TTG Utilities, Inc. is a North Central Texas civil-construction company that has operated since 1989. Its work includes underground utilities, gas and water lines, sewer systems, concrete construction, excavation, and road projects. The company reports having more than 200 employees.

Virtual medical care may be helpful for eligible employees and family members who have busy schedules, work at different locations, or feel too uncomfortable to travel to a clinic for a non-emergency health concern.

What Medical Plan Is Available?

Public benefit records indicate that TTG Utilities has offered employee health benefits associated with UnitedHealthcare. However, public information does not confirm the plan currently selected by each employee, its provider network, or its current telehealth costs.

Employees should review their current insurance card and official benefit documents for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Virtual care or telehealth copay

• Primary care copay

• Urgent care copay

• Deductible and coinsurance

• Out-of-pocket maximum

• Provider-search website

• Prior-authorization requirements

• Referral requirements

• Claims-submission information

Prescriptions, laboratory testing, diagnostic imaging, procedures, and follow-up services may be processed separately from the virtual appointment.

An insurance card does not guarantee coverage or payment. Final responsibility depends on current eligibility, provider participation, medical necessity, deductible status, authorization requirements, plan exclusions, and the services provided.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can TTG Utilities Employees Use VirtualCare2go?

Eligible TTG Utilities employees and covered family members may be able to use VirtualCare2go for routine healthcare needs and many non-emergency medical concerns.

The virtual medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication questions

• Routine primary care concerns

• Certain chronic-condition follow-ups

• Laboratory-result follow-ups

• Certain preventive-care concerns

The patient must remain physically located in Texas throughout the appointment. Coverage depends on the member’s medical plan, current eligibility, provider participation, medical needs, and the services provided.

Some health concerns cannot be safely evaluated through a virtual visit. The medical professional may recommend an in-person examination, laboratory testing, diagnostic imaging, or emergency care when appropriate.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, stroke symptoms, fainting, confusion, uncontrolled bleeding, major trauma, or another potentially life-threatening emergency.

What Is Virtual Primary Care?

Virtual primary care supports routine healthcare needs and certain ongoing concerns that can be evaluated without an immediate hands-on examination.

A virtual primary care appointment may be appropriate for:

• Medication questions

• General health concerns

• Review of certain laboratory results

• Follow-up after a previous diagnosis

• Discussion of ongoing symptoms

• Management of certain chronic conditions

• Preventive healthcare questions

• Determining whether in-person testing is needed

A virtual visit does not replace every in-person primary care service. Physical examinations, procedures, injections, laboratory collection, and certain diagnostic testing require care at an appropriate physical location.

What Is Virtual Urgent Care?

Virtual urgent care addresses illnesses and symptoms that need timely attention but are not life-threatening.

A virtual urgent care appointment may be appropriate for:

• Cold and flu symptoms

• Sore throat

• Cough or congestion

• Mild fever

• Allergies

• Sinus symptoms

• Headaches

• Nausea or diarrhea

• Urinary symptoms

• Minor rashes

• Certain mild infections

The medical professional will determine whether virtual evaluation is appropriate. An in-person visit may be recommended when a physical examination, testing, imaging, or procedure is needed.

How Do I Verify My Virtual Care Benefits?

Before scheduling, call the member-services number on your TTG Utilities insurance card and ask:

• Does VirtualCare2go participate with my medical plan?

• Is the treating medical professional in network?

• Are virtual primary care appointments covered?

• Are virtual urgent care appointments covered?

• What copay applies to each appointment type?

• Does my deductible or coinsurance apply?

• Is there a designated telehealth provider under my plan?

• Is VirtualCare2go considered separate from that provider?

• Are prescriptions and follow-up services billed separately?

• Is prior authorization required?

• Is a referral required?

• Are there geographic or service-area restrictions?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information and review available benefits before your appointment. However, the insurance administrator provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Does My Plan Have a Designated Telehealth Provider?

Some employer-sponsored health plans include access to a particular telehealth company or virtual care platform. A low-cost or no-cost benefit offered through that designated platform may not automatically apply to VirtualCare2go.

Ask the insurance representative:

• Does my plan use a designated telehealth provider?

• Is VirtualCare2go also in my network?

• How will a VirtualCare2go appointment be classified?

• Will the primary care or urgent care benefit apply?

• Is there a separate telehealth copay?

• Does the deductible apply?

• Will using VirtualCare2go affect another virtual care benefit?

Understanding the difference between a designated telehealth platform and an independently participating provider can help prevent unexpected costs.

How Do I Confirm Network Participation?

Provider networks may vary between medical plans offered by the same insurance company. Participation with one plan does not guarantee participation with every employer plan or network.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for VirtualCare2go

• Confirm telehealth participation

• Confirm the treating medical professional

• Verify virtual primary care benefits

• Verify virtual urgent care benefits

• Confirm coverage for the service you need

Provide the employer name, plan name, member identification number, requested service, and your physical location in Texas when requesting verification.

Is Prior Authorization Required?

Routine virtual appointments may not require prior authorization, but requirements vary by plan and service.

Advance approval may be required for:

• Certain laboratory tests

• Diagnostic imaging

• Medical procedures

• Specialist services

• Specific medications

• Repeated treatments

• Durable medical equipment

• Other higher-cost services

Ask whether authorization is required for the virtual appointment and any additional service recommended afterward.

Prior authorization does not guarantee claim payment. The plan may still review current eligibility, medical necessity, provider participation, deductible requirements, plan exclusions, and claim details.

Are Referrals Required?

Referral requirements depend on the specific TTG Utilities medical plan.

Some plans allow members to schedule virtual primary and urgent care appointments directly. Other plans may require the member to select a designated primary care provider or obtain a referral before receiving certain services.

If your plan requires a primary care provider, ask whether the provider must be updated before your appointment. Request a confirmation or reference number after completing any provider change.

Specialist care, diagnostic testing, procedures, and follow-up treatment may have separate referral or authorization requirements.

How Should I Prepare for My Virtual Visit?

Before the appointment, prepare:

• Your current TTG Utilities insurance card

• A government-issued photo ID

• A list of medications and supplements

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

• Questions for the medical professional

Choose a quiet and private location with reliable internet access and adequate lighting. Make sure your device is charged and that its camera, microphone, and speakers work correctly.

The patient must remain physically located in Texas throughout the appointment.

What Should I Expect During the Appointment?

The medical professional will review your symptoms, health history, medications, allergies, and current concerns. You may be asked to describe or show a visible symptom using your device’s camera.

Depending on your medical needs, the recommended care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging

• An in-person examination

• Follow-up care

• A specialist referral

• Emergency evaluation when necessary

A prescription is not guaranteed. Medication decisions are based on the medical professional’s evaluation and what is clinically appropriate.

Are Prescriptions and Testing Covered Separately?

The cost of the virtual appointment may not include prescriptions, laboratory testing, imaging, or other services ordered after the visit.

Before completing a recommended service, ask:

• Is the medication on my plan’s formulary?

• Does it require prior authorization?

• Must I use a preferred pharmacy?

• Which laboratory is in network?

• Which imaging facility is in network?

• Is the test covered?

• Does my deductible apply?

• What copay or coinsurance may apply?

Verify an outside facility’s network participation before receiving laboratory testing or imaging.

Claims Information for Providers

Claims should be submitted using the information associated with the member’s current TTG Utilities medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and network name

• Telehealth benefits

• Virtual primary care benefits

• Virtual urgent care benefits

• Billing-provider participation

• Treating-provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Claims information from a previous insurance card, another employer, or a different medical plan should not be used.

After the claim is processed, the member may receive an Explanation of Benefits. This document is not necessarily a bill. It explains how the plan processed the claim, the allowed amount, insurance payment, network discount, and remaining member responsibility.

Compassionate Medical Care from Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional when traveling to a clinic feels inconvenient or uncomfortable. The medical team will listen to your concerns, determine whether virtual care is appropriate, and clearly explain the recommended next step.

Visit VirtualCare2go, review available insurance information, or book a virtual medical visit.

You can also call (817) 508-8169 for scheduling assistance. Have your current TTG Utilities insurance card available so your eligibility, telehealth benefits, and network participation can be reviewed before the appointment.