Sana Benefits Covers Eligible VirtualCare2go Appointments Across Texas

Access Convenient Virtual Care Through Your Health Plan

If you have Sana Benefits, you may be eligible for covered appointments with VirtualCare2go. This can give you a convenient way to speak with a licensed healthcare professional without leaving your home, workplace, or current location.

VirtualCare2go provides virtual healthcare throughout Texas, helping patients connect with medical professionals using a phone, tablet, or computer. Before scheduling, visit the VirtualCare2go Sana Benefits insurance page to review the available information about using your health plan.

Does VirtualCare2go Accept Sana Benefits?

VirtualCare2go works with major insurance plans and provides a dedicated insurance page for Sana Benefits members. If your Sana Benefits membership is active and your requested service is eligible under your plan, your virtual appointment may be covered.

Coverage can differ based on your employer’s plan, network, deductible, copay, and the medical service you receive. Insurance verification confirms the information available at that time, but it does not guarantee that your health plan will pay the entire claim.

Before your appointment, confirm:

• Your Sana Benefits coverage is active.

• VirtualCare2go and the treating provider participate in your network.

• Virtual urgent care is included in your plan.

• A copay, deductible, or coinsurance may apply.

• Your visit does not require prior authorization.

• Prescriptions, laboratory testing, and additional services are covered separately.

Keep your Sana Benefits member information nearby when scheduling your visit.

Convenient Virtual Care Across Texas

VirtualCare2go provides virtual care for patients throughout Texas, including people in Dallas–Fort Worth, Arlington, Farmers Branch, Brownwood, Houston, Austin, El Paso, San Antonio, and surrounding communities.

The service is designed to make healthcare more accessible when traveling to a medical office is difficult or inconvenient. VirtualCare2go offers care seven days a week, with same-day consultations available. Appointments can be conducted from a phone or computer.

Whether you are at home, at work, or traveling within Texas, you can connect with a healthcare professional from a private location with a reliable internet connection.

What Can a Virtual Appointment Address?

A virtual consultation may be appropriate for many non-life-threatening illnesses and health concerns. Depending on your symptoms and the clinician’s medical judgment, VirtualCare2go online urgent care may help evaluate concerns such as:

• Allergies

• Cough, fever, or flu symptoms

• Sore throat

• Headaches

• Nausea, vomiting, or diarrhea

• Constipation

• Pink eye

• Rashes and minor skin concerns

• Insect bites

• Ear problems

• Urinary symptoms

• Minor respiratory concerns

• Other non-emergency illnesses

VirtualCare2go states that its licensed clinicians evaluate many non-life-threatening medical concerns and can send prescribed treatments to a patient’s preferred pharmacy when medically appropriate.

Some symptoms require an examination, laboratory testing, imaging, or immediate in-person treatment. Your healthcare professional will let you know if a different level of care is needed.

How a VirtualCare2go Appointment Works

Getting started is straightforward:

1. Schedule your appointment. Create or access your VirtualCare2go account and select an available appointment time.

2. Provide your information. Enter your symptoms, medical history, current medications, allergies, and Sana Benefits insurance details.

3. Connect with a healthcare professional. Attend your appointment through a compatible phone, tablet, or computer.

4. Receive your care plan. Your clinician may provide medical guidance, recommend follow-up care, or send a prescription when clinically appropriate.

VirtualCare2go describes its process as booking an appointment, requesting a service, and connecting with a medical professional remotely.

What Should You Have Ready?

Preparing before the appointment can help your visit proceed smoothly. Have the following available:

• Your Sana Benefits member information

• A government-issued photo ID

• Your current medication list

• A list of medication allergies

• A brief history of your symptoms

• Recent temperature or blood-pressure readings, if available

• The name and address of your preferred pharmacy

• A quiet, well-lit location

• A reliable internet connection

If your concern involves a visible rash, swelling, eye irritation, or another skin-related symptom, good lighting can help the clinician evaluate the affected area.

Are Prescriptions Included?

A VirtualCare2go clinician may prescribe medication when it is medically appropriate and permitted by applicable regulations. Prescriptions can be sent to your preferred pharmacy, but the cost of the medication is separate from the virtual appointment.

Your Sana Benefits pharmacy coverage, formulary, deductible, and selected pharmacy can affect what you pay. Contact Sana Benefits or your pharmacy if you have questions about medication coverage.

A prescription is never guaranteed. The clinician must determine whether medication is safe and appropriate based on your symptoms, health history, and virtual evaluation.

What About Laboratory Tests?

A healthcare professional may recommend testing when additional information is needed to diagnose or manage your condition. Laboratory services are generally billed separately from the virtual consultation.

Before completing a test, ask whether the laboratory is in your Sana Benefits network and whether your plan requires an order, referral, or prior authorization. You should also request an estimate of your expected cost whenever possible.

Confirm Your Sana Benefits Coverage

Even when a healthcare provider accepts an insurance plan, coverage depends on the individual member’s active benefits and the specific service provided.

You can help prevent unexpected charges by contacting Sana Benefits and asking:

• Is VirtualCare2go an eligible provider under my plan?

• Are virtual urgent care appointments covered?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests billed separately?

• Are there restrictions on prescription coverage?

• Does my visit require prior authorization?

You may also call VirtualCare2go at (817) 508-8169 for assistance with scheduling and insurance-related questions.

Get Virtual Care When You Need It

Sana Benefits members may have access to covered VirtualCare2go appointments, making it easier to receive timely medical guidance without traveling to a clinic.

Visit VirtualCare2go to learn more or schedule an appointment from anywhere in Texas.

Medical disclaimer: Virtual care is intended for appropriate non-emergency medical concerns. Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, uncontrolled bleeding, loss of consciousness, a serious injury, or any potentially life-threatening emergency. Insurance coverage and patient costs must be confirmed for each member and service.