Quality Collision Group Employees Access Virtual Urgent Care

Convenient Online Medical Visits Through VirtualCare2go Across Texas

When you or a covered family member feels unwell, traveling to a clinic may not be convenient. VirtualCare2go™ connects eligible Texas patients with medical professionals through secure online appointments from home, work, or another private location.

Quality Collision Group employees should verify that virtual medical visits are covered under their specific health plan before scheduling. Coverage, network participation, and member costs may vary based on enrollment and the service provided.

What Medical Benefits Are Available?

Quality Collision Group provides employees with a dedicated benefits resource through Simpara. Employees can use the Level Health Plans member portal to access medical claims, identification cards, and replacement cards. Simpara also offers benefits concierge support for questions about current coverage.

The public benefits information does not list every plan name, telehealth copay, deductible, network, or prior-authorization requirement. Review your current insurance card, member portal, and official plan documents for information that applies to your enrollment.

An insurance card does not guarantee coverage or payment. Current eligibility, network participation, medical necessity, plan requirements, and the services provided may affect your final responsibility.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Quality Collision Group Employees Use VirtualCare2go?

Eligible Quality Collision Group employees and covered family members may be able to use VirtualCare2go for many non-emergency medical concerns.

A virtual medical professional may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Mild allergy symptoms

• Rashes and minor skin concerns

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Medication questions

• Certain chronic-condition follow-ups

• General primary care concerns

• Follow-up care that does not require an in-person examination

Some symptoms, tests, treatments, or procedures require an in-person appointment. The medical professional will explain whether virtual treatment is appropriate or if you should visit a clinic, urgent care center, or emergency department.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Can Help With Benefit Questions?

Quality Collision Group employees may contact the Simpara benefits support team at (314) 931-5809.

Simpara’s concierge team is also available:

• Phone: (314) 637-6756

• Email: concierge@simparahr.com

Employees can use the Level Health Plans member portal for medical claims and insurance-card resources.

Have your insurance card, member identification number, employer name, and requested service available when asking about benefits.

How Do I Verify Virtual-Care Benefits?

Before scheduling an online appointment, call the member-services number on your current insurance card and ask:

• Is VirtualCare2go in network under my plan?

• Are virtual urgent care or telehealth visits covered?

• What copay, deductible, or coinsurance applies?

• Are prescriptions, laboratory tests, or imaging billed separately?

• Is prior authorization required?

• Are there restrictions on which virtual-care platform I can use?

• Must I be physically located in Texas during the appointment?

• Will I have a time-of-service responsibility?

• Where should the medical claim be submitted?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information and submit claims for many insurance plans, but the health-plan administrator provides the official explanation of benefits. VirtualCare2go advises patients to verify coverage because eligibility and network participation can vary between plan variations.

Is Prior Authorization Required?

Prior authorization depends on the member’s plan and the service being requested. A routine virtual visit may not require advance approval, but certain tests, medications, specialist services, or follow-up treatments may have additional requirements.

Contact the member-services number on your insurance card before receiving a service that may require authorization. Ask whether approval must be obtained by the patient, ordering professional, or treating professional.

Prior authorization does not guarantee payment. Eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how a claim is processed.

How Does Network Participation Affect Coverage?

A health plan may cover telehealth while limiting coverage to certain platforms, medical groups, or participating professionals. Confirm that VirtualCare2go and the treating medical professional participate with your specific Quality Collision Group plan.

Do not rely only on the company name printed on the insurance card. Plans from the same administrator may use different networks and benefit structures.

Provide the following information when verifying network participation:

• Quality Collision Group as the employer

• Your complete plan name

• Your member identification number

• VirtualCare2go as the requested service

• The date and type of appointment

• Your physical location during the appointment

Are Specialist Referrals Required?

The publicly available Quality Collision Group benefits information does not state whether specialist referrals are required.

If a VirtualCare2go medical professional recommends specialist care, testing, or an in-person evaluation, contact your plan administrator before scheduling. Confirm whether you need a referral, prior authorization, or an in-network facility.

How Should I Prepare for My Appointment?

Before your virtual appointment, prepare:

• Your current Quality Collision Group insurance card

• A valid photo identification card

• A list of medications and dosages

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Your preferred pharmacy information

• A description of your symptoms

• The date your symptoms began

• Any benefit-verification reference number

Use a fully charged phone, tablet, or computer with a stable internet connection. Join the appointment from a quiet, private, and well-lit location. VirtualCare2go recommends preparing your device and internet connection before the appointment begins.

You must be physically located in Texas during the virtual visit so the medical professional can provide care under applicable licensing requirements.

Claims Information for Providers

Claims information may vary based on the employee’s specific Quality Collision Group plan. Providers should use the current insurance card and eligibility response to confirm:

• The correct payer name

• The electronic payer identification number

• The claims mailing address

• The member’s current eligibility

• Network participation

• Authorization requirements

• Telehealth billing requirements

Do not submit a claim using information from an expired insurance card or a previous plan. Employees can review medical claims through the Level Health Plans member portal.

Compassionate Medical Care Through a Secure Connection

VirtualCare2go makes it easier to speak with a medical professional when leaving home or work is difficult. The medical team will listen to your concerns, evaluate whether virtual treatment is appropriate, and explain the recommended next step.

When you are ready, schedule a VirtualCare2go appointment or call (817) 508-8169. You can also review accepted insurance information before scheduling.

Please have your Quality Collision Group insurance card available so your eligibility, benefits, and network participation can be reviewed.