Professional Packaging Systems Employees Access Virtual Care

Texas Telehealth Visits with VirtualCare2go™ Insurance Benefits

When you or a family member feels unwell, leaving home may be the last thing you want to do. VirtualCare2go™ provides convenient virtual medical visits for eligible patients who are physically located in Texas at the time of their appointment.

Professional Packaging Systems LLC employees and their covered family members may be able to use their employer-sponsored medical benefits for virtual care. Telehealth coverage, network participation, and member costs should be verified before scheduling.

What Medical Plan Is Available?

The available public information does not list the specific medical plan names, telehealth copays, deductibles, coinsurance, or out-of-pocket costs offered to Professional Packaging Systems employees.

Review your insurance card and current benefit documents for:

• Medical plan name

• Member and group identification numbers

• Virtual care or telehealth copay

• Primary care or urgent care copay

• Deductible and coinsurance

• Provider network

• Plan administrator

• Prior-authorization requirements

Prescription medications, laboratory testing, imaging, procedures, and follow-up services may be processed separately from the virtual appointment.

An insurance card does not guarantee coverage or payment. Your final responsibility may depend on eligibility, medical necessity, network participation, deductible status, authorization requirements, and the services provided.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Professional Packaging Systems Employees Use VirtualCare2go?

Eligible Professional Packaging Systems employees and their covered family members may be able to use VirtualCare2go for many non-emergency medical concerns.

The virtual medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication questions

• Routine primary care concerns

• Certain follow-up visits

The patient must be physically located in Texas during the appointment. Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, and the care provided.

Some symptoms cannot be safely evaluated through a virtual visit. The medical professional may recommend an in-person examination, laboratory testing, imaging, or emergency care when appropriate.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Health Plan?

The administrator’s name and contact information should appear on the front or back of the Professional Packaging Systems insurance card.

The plan administrator can assist members and providers with:

• Eligibility verification

• Telehealth benefit questions

• Copays, deductibles, and coinsurance

• Prior-authorization requirements

• Claim-status questions

• Provider-network participation

• Referral requirements

• Claims-submission information

Have your insurance card, member identification number, group number, employer name, and plan name available when requesting assistance.

How Do I Verify My Virtual Care Benefits?

Before scheduling an appointment, call the member-services number on your insurance card and ask:

• Does VirtualCare2go participate with my Professional Packaging Systems plan?

• Are virtual primary care or urgent care visits covered?

• What copay, deductible, or coinsurance applies?

• Are prescriptions, laboratory tests, or follow-up services billed separately?

• Is prior authorization required?

• Is a referral required?

• Will I have a time-of-service responsibility?

• Are there telehealth or service-area restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

VirtualCare2go can collect your insurance information before the appointment, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested service and the requirements of the member’s medical plan.

Members and providers should contact the plan administrator before receiving a service that may require approval. Ask whether authorization is required specifically for telehealth, virtual primary care, or virtual urgent care.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, deductible requirements, and other plan rules may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary between medical plans offered by the same employer. Before receiving care, confirm that VirtualCare2go and the treating medical professional participate with your exact Professional Packaging Systems plan.

To verify network participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for VirtualCare2go

• Confirm telehealth participation

• Confirm the treating provider’s participation

• Ask whether virtual and in-person care use different benefits

Provide the employer name, plan name, member identification number, requested service, and your Texas location when confirming participation.

Are Referrals Required?

The available public information does not confirm whether Professional Packaging Systems medical plans require a referral for virtual care.

Some plans allow members to schedule virtual appointments directly, while others require a referral from a primary care provider. Certain follow-up services, testing, treatments, or specialist consultations may also require prior authorization.

Contact the plan administrator before your appointment to confirm the current referral and authorization requirements.

How Should I Prepare for My Virtual Visit?

Before your appointment, prepare:

• Your Professional Packaging Systems insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

Choose a quiet, private location with reliable internet access and adequate lighting. Make sure your device is charged and that the camera, microphone, and speakers work correctly.

The patient must remain physically located in Texas throughout the appointment.

Claims Information for Providers

The insurance card should be used to confirm the current claims administrator and submission instructions for the Professional Packaging Systems medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan name and group number

• Telehealth coverage

• Network participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Providers should not rely on claim information associated with another employer or medical plan. Current electronic and mailed claims instructions should be confirmed before submitting the claim.

Compassionate Medical Care from Wherever You Are

VirtualCare2go makes it easier to speak with a medical professional when traveling to a clinic is inconvenient or uncomfortable. The medical team will listen to your concerns, evaluate whether virtual care is appropriate, and explain the next recommended step.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your Professional Packaging Systems insurance card available so your eligibility, telehealth benefits, and network participation can be reviewed before the appointment.