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GE HealthCare Employees Have More Care Options
Your Basic PPO Plan Is Accepted at VirtualCare2Go
Your GE HealthCare Plan Has a Place at VirtualCare2Go
If you work for GE HealthCare and your insurance plan is the Basic PPO Plan administered by Centivo, you have another option when it comes to accessing healthcare.
VirtualCare2Go accepts Centivo, giving eligible GE HealthCare employees and covered plan members another option for convenient virtual healthcare throughout Texas.
Whether you wake up with a cough, develop urinary symptoms during a busy workweek, have a rash you want evaluated, or need care for another appropriate non-emergency medical concern, knowing where you can use your insurance can make taking that next step easier.
VirtualCare2Go provides online healthcare for many appropriate non-life-threatening illnesses and medical concerns, allowing you to connect with a healthcare provider without making a trip to a waiting room.
Your Plan Includes a $0 Primary Care Copay
One of the benefits that may be particularly useful for GE HealthCare employees is the Basic PPO Plan's primary care benefit.
According to the plan information provided:
- Primary Care Visit: $0 copay
- Specialist Visit: Deductible must first be met
- Additional Medical Cost Share: Available on your ID card
Other healthcare services may have different copays, deductibles, coinsurance, or patient responsibility depending on your individual benefits.
Your exact eligibility, coverage, and cost share should always be verified before receiving care.
If you need help understanding how your benefits apply to a particular visit or service, contact Centivo Customer Service at (800) 615-5975 or visit the Centivo member website.
Virtual Healthcare Is About More Than Sick Visits
Knowing you have a virtual healthcare option can be useful before you're in the middle of a busy day trying to figure out where to receive care.
VirtualCare2Go provides online healthcare for many appropriate non-life-threatening illnesses and everyday medical concerns.
Depending on your individual healthcare needs, a virtual appointment may be appropriate for concerns such as:
- Cold and flu symptoms
- Cough and congestion
- Allergies
- Fever
- Sore throat
- Headaches
- Sinus infections
- Bronchitis
- Pink eye
- Nausea and vomiting
- Constipation and gastrointestinal concerns
- UTIs and urinary symptoms
- Rashes and skin concerns
- GERD
- Wheezing and respiratory concerns
- Non-narcotic medication refill evaluations
- Other appropriate non-emergency medical concerns
Some symptoms or conditions may still require laboratory testing, imaging, a hands-on examination, or another form of in-person care.
Healthcare That Can Fit Around a Busy Schedule
Busy workdays don't always leave much room for an unexpected medical concern.
Meetings, changing schedules, commuting, travel, family responsibilities, and everyday obligations can make healthcare surprisingly easy to postpone.
A cough gets ignored. A sore throat waits another day. A medication question gets pushed back. A rash you've been meaning to ask about becomes one more thing to fit into your schedule.
Already knowing where your insurance is accepted removes one of those steps.
VirtualCare2Go provides a convenient way to connect with a healthcare provider online when your concern is appropriate for telehealth.
When you're ready for care, you can book a VirtualCare2Go appointment online.
Virtual Care Can Make Getting Help Simpler
You don't always have to wait until a medical concern becomes more disruptive before speaking with a healthcare provider.
Virtual healthcare gives you another starting point when an appropriate non-emergency concern develops.
During your online appointment, your provider can review information such as your:
- Current symptoms
- Medical history
- Current medications
- Medication allergies
- Previous illnesses or treatments
- Relevant health conditions
- Recent changes in your health
That information can help your provider determine whether your concern may be appropriately managed through telehealth or whether testing, a physical examination, or another level of care is needed.
Virtual Appointments Help Keep Healthcare Within Reach
Sometimes the hardest part of addressing a health concern is simply finding time to begin.
Virtual appointments allow you to connect with a healthcare provider remotely instead of automatically rearranging your day around a trip to a medical office.
Maybe you've developed a cough that isn't improving. You're dealing with recurring headaches. You notice urinary symptoms. Your allergies are becoming difficult to manage. Or a rash appears and you're unsure what should happen next.
A provider can review your symptoms and determine whether treatment, testing, monitoring, follow-up, or in-person evaluation may be appropriate.
Schedule your VirtualCare2Go appointment online.
Ongoing Health Concerns Still Need Attention
Some symptoms don't disappear after a single day.
If something keeps returning, isn't improving, or changes unexpectedly, speaking with a healthcare provider can help determine what should happen next.
Depending on your individual situation, a virtual visit may involve:
- Reviewing symptoms
- Reviewing current medications
- Discussing changes in your condition
- Evaluating treatment progress
- Determining whether testing may be needed
- Discussing whether in-person evaluation is appropriate
- Determining whether specialty care may be needed
Your healthcare provider will determine the appropriate next step based on your symptoms, medical history, and individual healthcare needs.
Unexpected Health Concerns Happen Too
Not every healthcare visit can be planned weeks in advance.
Sometimes you wake up feeling sick. Sometimes a new symptom appears halfway through the workday. Sometimes something has been bothering you for several days and simply isn't improving.
VirtualCare2Go provides virtual healthcare for many appropriate non-life-threatening illnesses and medical concerns, including cough, congestion, fever, flu, bronchitis, headaches, nausea, vomiting, urinary concerns, rashes, sore throats, respiratory symptoms, and more.
A virtual medical evaluation can help determine whether treatment, testing, follow-up, or in-person care may be appropriate.
For severe or potentially life-threatening symptoms, call 911 or seek emergency medical care immediately.
Your Basic PPO Benefits Are Easy to Verify
Even when you know a healthcare provider accepts your insurance, verifying your individual benefits is still important.
Benefits can vary depending on the service, provider, network, and your individual plan.
For questions involving:
- Eligibility and benefits
- Prior authorization
- Individual coverage
- Claim status
- Other Basic PPO Plan questions
use Centivo's Provider Portal at provider.centivo.com or contact Centivo Customer Service at (800) 615-5975.
Members can also visit my.centivo.com for additional plan information.
Verifying your benefits before receiving non-emergency care can help you better understand what your plan covers and what patient responsibility may apply.
Finding an In-Network Provider
GE HealthCare Basic PPO Plan members have several resources available for finding participating healthcare providers.
You can:
- Contact BSWQA's Care Navigation team at 1-844-BSW-QLTY (279-7589)
- Contact Centivo Customer Service at (800) 615-5975
- Visit the Centivo member website for additional provider and plan information
If you're a GE HealthCare employee with the Basic PPO Plan and would like to schedule virtual care with VirtualCare2Go, you can book your VirtualCare2Go appointment online.
Provider participation can change, so verifying current network status before receiving non-emergency care is always recommended.
Centivo Helps Administer Your Plan
You may notice the name Centivo on insurance paperwork, claims information, referrals, or other materials connected with your GE HealthCare benefits.
Centivo is the third-party administrator for the Basic PPO Plan.
Claims information provided for the plan includes:
- Electronic Claims: Payor ID #45564
- Mailed Claims:
P.O. Box 211681
Eagan, MN 55121
Most patients won't need to personally submit routine claims filed by a healthcare provider, but recognizing the Centivo name can make insurance paperwork easier to understand.
For questions about an individual claim, contact Centivo Customer Service at (800) 615-5975.
Specialist Referrals Are Required for Most New Specialty Care
The GE HealthCare Basic PPO Plan has an important referral requirement that members should understand before beginning new specialty care.
A provider referral is required to initiate most new specialty care.
Exceptions include:
- OB/GYN care
- Behavioral health
- Chiropractic care
- Rehabilitation services
- Laboratory tests
- X-rays
- Occupational therapy
- Physical therapy
- Speech therapy
Without submission of the required referral, members may be responsible for the full cost of care.
Providers can use the Centivo Referral Portal to make member referrals.
Because referral requirements can affect coverage, members should make sure the appropriate referral has been submitted before beginning new specialty care when required by the plan.
Have Your Basic PPO Plan Information Ready
When scheduling or preparing for your VirtualCare2Go appointment, have your current GE HealthCare Basic PPO Plan insurance card available along with:
- Photo identification
- Current medication and supplement list
- Medication allergy information
- Relevant recent medical records or test results, if available
- Questions or symptoms you'd like to discuss
Your insurance card is especially important because your medical cost share information is available on the ID card.
If you've recently received a new insurance card, use the most current version.
Having accurate insurance information available helps ensure the correct plan information can be used when your benefits are verified.
VirtualCare2Go Serves Patients Across Texas
VirtualCare2Go provides convenient virtual healthcare throughout Texas, allowing patients to connect with a healthcare provider without needing to live near a physical clinic.
For GE HealthCare employees balancing work, commuting, travel, family responsibilities, and everyday life, virtual appointments can provide another way to access appropriate non-emergency healthcare.
Whether you're at home or another appropriate private location in Texas, VirtualCare2Go gives you an online healthcare option when your medical concern is appropriate for telehealth.
Appointment availability, insurance participation, individual benefits, and covered services may vary.
Book your VirtualCare2Go appointment online.
Your GE HealthCare Benefits Have a Place at VirtualCare2Go
The next time you see GE HealthCare, Centivo, Basic PPO Plan, or BSW Premier on your health plan information, remember that you have another healthcare option.
VirtualCare2Go accepts Centivo, giving eligible GE HealthCare employees and covered plan members another option for convenient virtual healthcare throughout Texas.
Whether you're dealing with a cough, congestion, urinary symptoms, nausea, a rash, allergies, or another appropriate non-emergency medical concern, you don't have to start from scratch looking for somewhere to receive care.
Your Basic PPO Plan can help connect you with convenient virtual healthcare through VirtualCare2Go.