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GE HealthCare Centivo Telehealth
Virtual Care for GE HealthCare Employees Across Texas
GE HealthCare Employees Can Use Virtual Care With Centivo
When you work for GE HealthCare and have the Basic PPO Plan, knowing where you can use your health benefits can make getting care easier when an unexpected illness or medical concern comes up.
VirtualCare2go accepts Centivo, giving eligible GE HealthCare employees and covered plan members access to virtual healthcare for many appropriate non-emergency concerns. VirtualCare2go's current Centivo information confirms acceptance of Centivo and the Centivo Partnership Plan.
That means a cough, sore throat, urinary symptoms, rash, allergies, nausea, or another concern that may be appropriate for telehealth doesn't always have to begin with a trip to a medical office.
Learn more about coverage on the Centivo Insurance page.
Your GE HealthCare Basic PPO Plan
Understanding your plan before you need care can make an unexpected medical visit easier to navigate.
According to the GE HealthCare Basic PPO Plan information provided:
- Primary Care Visit: $0 copay
- Specialist Visit: Deductible must first be met
- Other Medical Costs: Refer to the cost-share information on your insurance card
Your actual patient responsibility may depend on the service received and your individual benefits.
Although VirtualCare2go accepts Centivo, insurance acceptance does not guarantee that every service will be covered or that every virtual visit will have a $0 patient responsibility. Eligibility, network participation, deductibles, medical necessity, covered services, and other plan requirements may affect coverage. VirtualCare2go similarly advises patients to verify their individual insurance benefits.
For questions about your GE HealthCare benefits, call Centivo Customer Service at (800) 615-5975.
You can also review VirtualCare2go's Centivo Insurance information before scheduling.
Virtual Healthcare Can Fit Around Your Workday
Healthcare needs don't always line up neatly with your calendar.
A sore throat may start before work. A cough can become worse overnight. Urinary symptoms may appear halfway through a busy week. A rash you've been watching may suddenly become more uncomfortable.
Virtual care can give you a convenient place to start without automatically rearranging your day around a trip to a medical office.
VirtualCare2go provides telehealth throughout Texas, including cities, towns, and rural communities. Visits are conducted online, so patients don't need to live near a clinic to access virtual care.
Learn more about available care on the VirtualCare2go Website.
Common Health Concerns That May Be Seen Online
Virtual healthcare can be appropriate for many everyday illnesses and symptoms.
Depending on your symptoms, medical history, and individual situation, VirtualCare2go may evaluate concerns such as:
- Cold and flu symptoms
- Cough and congestion
- Allergies
- Fever
- Sore throat
- Headaches
- Sinus infections
- Bronchitis
- Pink eye
- Nausea and vomiting
- Gastrointestinal concerns
- UTIs and urinary symptoms
- Rashes and skin concerns
- GERD
- Wheezing and respiratory concerns
- Non-narcotic medication refill evaluations
- Other appropriate non-emergency concerns
VirtualCare2go's Centivo page currently lists these and many other non-life-threatening illnesses among the conditions that may be evaluated.
Some symptoms still require laboratory testing, imaging, a hands-on examination, or another form of in-person care. Your provider can help determine the appropriate next step based on your individual situation.
If you need care, Book Now.
Same-Day Virtual Care for Busy Schedules
Health concerns can happen on days when there doesn't seem to be any room in your schedule for a medical visit.
That's where telehealth can help.
VirtualCare2go currently provides 24/7 virtual care and advertises same-day appointments, allowing patients to connect remotely when their medical concern is appropriate for telehealth. Scheduling availability can vary.
For GE HealthCare employees, that can mean starting care without automatically spending additional time commuting to and waiting at a medical office.
When something comes up, Book Today or call (817) 508-8169 for scheduling assistance. VirtualCare2go currently lists this number for patient assistance.
What Happens During a Virtual Appointment
A virtual appointment starts with a conversation about your symptoms and medical history.
Your provider may ask about:
- When your symptoms started
- Whether they are improving or worsening
- Current medications
- Medication allergies
- Existing health conditions
- Recent illnesses or exposures
- Treatments you've already tried
For visible concerns such as certain rashes or skin symptoms, your provider may also need to see the affected area during the virtual visit.
After evaluating the information available, your provider can discuss appropriate next steps. Depending on your individual situation, that may include treatment recommendations, medication when medically appropriate, testing, follow-up, monitoring, or an in-person evaluation. VirtualCare2go's acute-care information similarly notes that telemedicine providers may discuss possible causes, treatment or medication recommendations, follow-up, and safety precautions.
Prescriptions Depend on Your Medical Evaluation
Patients often want to know whether medication can be prescribed during an online appointment.
A provider may prescribe medication when it is medically appropriate following an evaluation, but a virtual visit does not guarantee:
- Antibiotics
- A specific medication
- A prescription refill
- A particular treatment
Some medical concerns may require testing or an in-person examination before treatment can be determined.
For medication refill visits, VirtualCare2go evaluates non-narcotic medication refill requests only, and prescriptions are not guaranteed. Medication refill evaluations are among the services currently listed on the Centivo insurance page.
Your Basic PPO Benefits Should Still Be Verified
Even though VirtualCare2go accepts Centivo, GE HealthCare employees should still verify their individual Basic PPO Plan benefits.
Coverage and patient responsibility may depend on:
- Eligibility
- Network participation
- Deductible status
- Service received
- Medical necessity
- Cost sharing
- Prior authorization requirements
- Other plan requirements
VirtualCare2go notes that insurance coverage and benefits vary and recommends verifying individual benefits with the insurance provider.
For prior authorization, benefit verification, or claim-status questions, providers can use the Centivo provider portal.
Members can call Centivo Customer Service at (800) 615-5975.
You can also review VirtualCare2go's Centivo Insurance information.
Finding an In-Network Provider
GE HealthCare employees enrolled in the Basic PPO Plan have several resources available when they need to confirm network participation.
You can:
- Call BSWQA Care Navigation at 1-844-BSW-QLTY (279-7589)
- Call Centivo Customer Service at (800) 615-5975
- Use the Centivo member portal to search for participating providers
If you would like help scheduling virtual care with VirtualCare2go, call (817) 508-8169 or Book Now.
Because provider participation can change, confirming your current network status and individual benefits before receiving non-emergency care is recommended.
Centivo Administers Your GE HealthCare Plan
You may see Centivo on your insurance card, claims information, referral paperwork, or other materials associated with your GE HealthCare benefits.
Centivo serves as the third-party administrator for the Basic PPO Plan, while the plan uses the BSW Premier network.
Claims information provided for the plan includes:
- Electronic Claims: Payor ID #45564
- Mailed Claims:
P.O. Box 211681
Eagan, MN 55121
Most patients won't need to personally submit routine claims filed by their healthcare provider, but knowing where to find this information can be helpful if you have a claims question.
For plan or claim-status questions, call Centivo Customer Service at (800) 615-5975.
Specialist Referrals Are Required for Most New Specialty Care
According to the GE HealthCare Basic PPO Plan information provided, a provider referral is required for most new specialty care.
Exceptions include:
- OB/GYN
- Behavioral health
- Chiropractic care
- Rehabilitation services
- Laboratory testing
- X-rays
- Occupational therapy
- Physical therapy
- Speech therapy
Without a required referral, a member may be responsible for the full cost of specialty care.
Providers can submit referrals through the Centivo provider portal.
Because referral requirements can affect your benefits, confirm that the necessary referral has been submitted before beginning new specialty care when your plan requires one.
Have Your GE HealthCare Insurance Card Ready
Before your VirtualCare2go appointment, have your current GE HealthCare Basic PPO insurance card available.
It can also help to have:
- Photo identification
- Current medications and supplements
- Medication allergy information
- Relevant medical history
- Recent test results, if available
- Notes about when your symptoms started
- Questions you'd like to discuss
If you've recently received a new insurance card, use the most current version.
Having this information ready can make it easier to focus on your health concern once your appointment begins.
VirtualCare2go Serves Patients Across Texas
You don't need to live near a physical clinic to receive virtual care.
VirtualCare2go provides telehealth throughout Texas, including cities, towns, and rural areas, and its Centivo page states that visits are conducted online.
That can be particularly helpful for GE HealthCare employees balancing work, commuting, travel, family responsibilities, or limited access to nearby medical care.
When a virtual visit is medically appropriate, you can connect from a private location while you are in Texas.
Explore available care on the VirtualCare2go Website.
Frequently Asked Questions
Does VirtualCare2go accept Centivo?
Yes. VirtualCare2go currently states that it accepts Centivo and the Centivo Partnership Plan. Individual eligibility, benefits, network participation, deductibles, and patient responsibility may vary.
Can GE HealthCare employees use VirtualCare2go?
Eligible GE HealthCare employees enrolled in the Basic PPO Plan may be able to use VirtualCare2go for appropriate virtual healthcare services when their individual coverage and network requirements apply.
What is the primary care copay for the GE HealthCare Basic PPO Plan?
According to the plan information provided, the primary care copay is $0. Individual benefits and the cost of a particular service should still be verified before care.
What about specialist visits?
According to the plan information provided, the deductible must first be met for specialist visits. Refer to your current insurance card and plan documents for individual cost-sharing information.
Can I use VirtualCare2go outside Dallas-Fort Worth?
Yes. VirtualCare2go states that its telehealth services are available statewide across Texas, including rural areas.
Are same-day appointments available?
VirtualCare2go currently advertises same-day appointments. Actual appointment timing depends on scheduling availability.
Who can I call for help scheduling?
Call VirtualCare2go at (817) 508-8169 for assistance.
Virtual Healthcare That Fits Your Workday
For GE HealthCare employees, addressing a medical concern shouldn't automatically mean putting the rest of the day on hold.
VirtualCare2go provides online healthcare for many appropriate non-emergency concerns, giving eligible Centivo members a convenient way to connect with a healthcare provider while in Texas.
Review your coverage on the Centivo Insurance page, explore available services on the VirtualCare2go Website, or Book Today.
For scheduling assistance, call (817) 508-8169.
Individual eligibility, benefits, network participation, deductibles, copays, coinsurance, covered services, referral requirements, and other patient responsibility may vary. Members should verify their individual benefits before receiving care.