Curative Members Can Access VirtualCare2go Visits Across Texas

Connect With Convenient Care Through Your Curative Benefits

If you have Curative insurance, you may be eligible to receive care through VirtualCare2go without traveling to a medical office. Virtual appointments provide a convenient way to discuss appropriate non-emergency health concerns with a licensed healthcare professional using a phone, tablet, or computer.

VirtualCare2go lists Curative among the major insurance plans it accepts. However, eligibility and patient costs depend on your individual benefits, network, employer plan, and requested service.

Visit the VirtualCare2go Curative insurance page to review available information before scheduling.

Does VirtualCare2go Accept Curative Insurance?

VirtualCare2go accepts Curative insurance for eligible appointments. Acceptance of an insurance company does not automatically guarantee that every plan, provider, location, or service is covered.

Before your appointment, confirm:

• Your Curative coverage is currently active.

• VirtualCare2go participates in your specific network.

• The treating healthcare professional is in network.

• Virtual urgent care is included in your benefits.

• Your plan requires a copay, deductible, or coinsurance.

• A referral or prior authorization is required.

• Prescriptions and laboratory testing have separate benefits.

• Follow-up appointments are covered.

Insurance verification reflects the information available at that time but does not guarantee that Curative will pay the entire claim.

Virtual Healthcare Throughout Texas

VirtualCare2go serves patients across Texas, including Dallas–Fort Worth, Arlington, Farmers Branch, Brownwood, Houston, Austin, El Paso, San Antonio, and surrounding communities.

Patients can attend appointments from home, work, or another private location with a reliable internet connection. VirtualCare2go offers care seven days a week, and same-day consultations may be available. Appointments can be completed using a compatible phone or computer.

Virtual care may be especially helpful when:

• Traveling to a clinic is difficult.

• You need timely medical guidance.

• You are away from your usual healthcare provider.

• Transportation or mobility is a concern.

• You need care outside traditional office hours.

• You prefer to discuss your symptoms from home.

What Can a Virtual Appointment Address?

VirtualCare2go evaluates many non-life-threatening illnesses and health concerns. Depending on your symptoms and the clinician’s medical judgment, a virtual appointment may be appropriate for:

• Allergies

• Cold or flu symptoms

• Cough and congestion

• Fever

• Sore throat

• Headaches

• Nausea or vomiting

• Diarrhea or constipation

• Pink eye

• Rashes and minor skin concerns

• Eczema

• Insect bites

• Ear concerns

• Minor respiratory symptoms

• Urinary symptoms

• Other appropriate non-emergency conditions

VirtualCare2go’s licensed professionals can evaluate appropriate concerns and send prescribed treatment to the patient’s preferred pharmacy when medically appropriate.

Some symptoms cannot be safely evaluated through a virtual appointment. Your healthcare professional may recommend an in-person examination, laboratory testing, imaging, urgent care, or emergency treatment.

How Does a VirtualCare2go Appointment Work?

VirtualCare2go describes its process in three main steps: booking an appointment, requesting the appropriate service, and connecting with a medical professional remotely.

1. Schedule your appointment

Create or access your VirtualCare2go account and select an available appointment time.

2. Provide your information

Enter your symptoms, medical history, medications, allergies, preferred pharmacy, and Curative insurance information.

3. Connect virtually

Attend the appointment using a charged phone, tablet, or computer with a working camera, microphone, and reliable internet connection.

4. Review your care plan

Your healthcare professional may provide medical guidance, recommend follow-up care, prescribe medication when appropriate, or advise you to seek in-person treatment.

What Should You Have Ready?

Preparing before your virtual appointment can help your healthcare professional understand your concerns. Have the following available:

• Your current Curative insurance card

• A government-issued photo ID

• Your medication and supplement list

• Information about medication allergies

• A brief description of your symptoms

• The date your symptoms began

• Recent temperature or blood-pressure readings, if available

• Relevant medical records or recent test results

• Your preferred pharmacy’s name and address

• A quiet and well-lit location

• A stable internet connection

If you have a visible rash, swelling, redness, eye irritation, or another skin concern, position yourself in an area with enough light for the clinician to see it clearly.

Can You Receive a Prescription?

A VirtualCare2go healthcare professional may prescribe medication when it is medically appropriate and permitted through a virtual appointment. A prescription is not guaranteed and depends on your symptoms, health history, allergies, current medications, and the clinician’s medical judgment.

Medication expenses are separate from the virtual appointment. Your Curative pharmacy benefits, formulary, deductible, and selected pharmacy may affect what you pay.

Before filling a prescription, consider confirming:

• The pharmacy participates with your plan.

• The medication is included in your formulary.

• Prior authorization is not required.

• A generic alternative is available when appropriate.

• You understand your expected cost.

Are Laboratory Tests Included?

Laboratory testing is generally separate from the virtual consultation. A healthcare professional may recommend testing when additional information is needed to evaluate your condition or determine the appropriate treatment.

Before completing laboratory work, ask Curative:

• Is the laboratory in my network?

• Is the requested test covered?

• Does the test require prior authorization?

• Must I use a particular laboratory?

• Will I have a separate copay or deductible?

• Is the ordering healthcare professional in network?

Coverage for a virtual appointment does not automatically mean that every outside test, prescription, or follow-up service is covered.

How Can You Confirm Your Curative Benefits?

Call the member-services number on your Curative insurance card before scheduling. Ask the representative to verify your coverage for VirtualCare2go and the particular service you need.

Helpful questions include:

• Is VirtualCare2go in network for my plan?

• Is the treating healthcare professional in network?

• Are virtual urgent care appointments covered?

• What copay, deductible, or coinsurance applies?

• Do I need a referral or prior authorization?

• Are prescriptions covered separately?

• Are laboratory tests billed separately?

• Are follow-up appointments included?

Write down the representative’s name, the date of your call, and the confirmation or reference number provided.

You may also call VirtualCare2go at (817) 508-8169 for help with scheduling and insurance-verification questions.

When Should You Seek Emergency Care?

Virtual care is not appropriate for a potentially life-threatening condition. Call 911 or go to the nearest emergency department if you experience:

• Chest pain or pressure

• Severe difficulty breathing

• Signs of a stroke

• Loss of consciousness

• Uncontrolled bleeding

• A serious injury

• Severe allergic-reaction symptoms

• Sudden confusion

• Another potentially life-threatening emergency

Do not delay emergency care while waiting for a virtual appointment.

Connect With Care From Anywhere in Texas

Curative members may be able to use their benefits for eligible VirtualCare2go appointments. Verifying your plan, network, and requested service before the visit can help you understand your benefits and possible financial responsibility.

Visit VirtualCare2go online urgent care to learn more about the available services, or visit VirtualCare2go to schedule an appointment from anywhere in Texas.

Medical disclaimer: This article provides general educational information and does not replace professional medical advice, diagnosis, or treatment. Insurance eligibility, network participation, coverage, and patient costs must be confirmed for every member and service.