Curative Insurance and VirtualCare2go Online Appointments

Review Your Benefits Before Meeting Online

When a stable health concern can be evaluated remotely, virtual care may reduce travel and make it easier to speak with a healthcare professional from a private location.

Curative members may be eligible to use VirtualCare2go for appropriate non-life-threatening concerns. However, coverage depends on the exact Curative plan, provider network, appointment type, and requested service.

Visit the VirtualCare2go Curative page for additional information.

What May Be Appropriate for Virtual Care?

Online urgent care may be helpful for concerns such as mild respiratory symptoms, allergies, sore throat, minor rashes, pink eye, uncomplicated urinary symptoms, mild stomach concerns, or medication-related questions that do not require emergency attention.

The healthcare professional considers your symptoms, age, medical history, medications, and risk factors before deciding whether virtual evaluation is appropriate.

If a hands-on examination or diagnostic service is necessary, the provider may recommend in-person care.

Why Network Verification Is Important

Curative plans can have different provider networks and benefit requirements. Seeing the Curative name on your card does not confirm that every virtual provider or service is covered.

Before scheduling, contact the plan and confirm:

• VirtualCare2go’s network status

• The scheduled provider’s network status

• Coverage for virtual urgent care

• Referral requirements

• Prior-authorization requirements

• Copay, deductible, or coinsurance

• Separate pharmacy and laboratory benefits

• Coverage for follow-up care

Document the response and request a reference number.

What Should You Expect?

During the appointment, the provider will ask questions about the concern, when it began, whether it is changing, and which treatments you have already tried.

Depending on the evaluation, the care plan may include self-care guidance, a prescription when appropriate, testing, follow-up with primary care, or referral to an in-person facility.

A virtual appointment cannot guarantee medication. Prescribing decisions depend on the provider’s clinical judgment and applicable rules.

Make the Appointment More Effective

Join from a quiet and private room with good lighting. Make sure the camera and microphone work before the appointment begins.

Prepare your:

• Curative insurance card

• Government-issued identification

• Medication list

• Allergy list

• Preferred pharmacy

• Relevant medical records

• Recent test results

• Current temperature or other useful readings

If you need to show a skin concern, use bright lighting and keep the camera steady.

What May Be Billed Separately?

The virtual consultation is only one part of the healthcare process.

A prescription, laboratory test, imaging study, outside facility, specialist consultation, or follow-up appointment may create a separate claim or patient responsibility.

Confirm these services with Curative before completing non-emergency outside care whenever possible.

What If the Provider Recommends In-Person Care?

A recommendation for in-person care does not mean the virtual appointment failed.

The online evaluation may identify a need for laboratory testing, imaging, a physical examination, a procedure, closer monitoring, or emergency treatment.

Ask where to go, how soon to be evaluated, and which symptoms would require immediate help.

Available Across Texas

VirtualCare2go provides online appointments to eligible patients located throughout Texas, including Dallas–Fort Worth, Arlington, Farmers Branch, Brownwood, Houston, Austin, El Paso, San Antonio, and other Texas communities.

Provider availability and insurance requirements apply.

Emergency Symptoms Should Not Wait

Call 911 for severe chest pain, severe breathing difficulty, stroke symptoms, unconsciousness, seizures, uncontrolled bleeding, major trauma, or severe allergic-reaction symptoms.

Visit VirtualCare2go for more information about online urgent care.

Medical and insurance disclaimer: This article provides general information. Curative benefits, networks, authorizations, and patient costs vary. Insurance verification does not guarantee payment, and virtual care does not replace emergency treatment.