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Aetna Better Health Members Connect Through VirtualCare2go

Review Your Benefits Before a Virtual AppointmentUploaded Image

Having health insurance is important—but knowing where and how you can use your benefits can make accessing care much easier.

If you are enrolled in an Aetna Better Health of Texas plan, you may be eligible to receive covered virtual medical care through VirtualCare2go. Before scheduling, it is important to verify your specific plan, network participation, and benefits.

Which Aetna Better Health Plans Are Available?

Aetna Better Health of Texas currently offers Texas Medicaid STAR, STAR Kids, and Children’s Health Insurance Program plans. Coverage, networks, service areas, and requirements can differ depending on the plan in which you are enrolled.

Your Aetna Better Health identification card should show your plan information and the Member Services number you can call with coverage questions.

Because benefits vary, having an Aetna Better Health card does not automatically guarantee that every VirtualCare2go service will be covered.

Confirm Your Benefits Before Scheduling

Before making an appointment, review the VirtualCare2go Aetna information page and confirm the following:

  • Your Aetna Better Health plan is currently active.

  • VirtualCare2go participates in your specific provider network.

  • The service you need is included in your benefits.

  • A referral from your primary care provider is required or not required.

  • Prior authorization is needed for the requested service.

  • A copayment, coinsurance amount, or other patient responsibility applies.

  • Any laboratory testing or prescription medication is covered separately.

Aetna provides a searchable directory that allows members to select their plan and look specifically for telehealth or urgent care providers.

For the most accurate information, contact the Member Services number printed on the back of your insurance card.

What Can VirtualCare2go Evaluate Online?

VirtualCare2go offers virtual appointments for many non-emergency concerns. Depending on your symptoms and the provider’s clinical judgment, an online visit may be appropriate for conditions such as:

  • Allergies

  • Cough, cold, or flu symptoms

  • Fever

  • Headaches

  • Nausea or vomiting

  • Pink eye

  • Rashes and minor skin concerns

  • Sore throat

  • Sinus or respiratory symptoms

  • Urinary symptoms in adult women

  • Other non-life-threatening medical concerns

VirtualCare2go’s online urgent care service offers same-day consultations with licensed healthcare professionals. Appointments can be conducted using a phone or computer, and medication may be prescribed when clinically appropriate.

Not every condition can be safely diagnosed or treated through video. Your provider may recommend laboratory testing, an in-person examination, urgent care, or another level of care when necessary.

How to Prepare for Your Appointment

Taking a few minutes to prepare can help your visit run more smoothly.

Before your appointment:

  1. Have your Aetna Better Health insurance card available.

  2. Prepare a current list of medications and allergies.

  3. Write down when your symptoms started and whether they have changed.

  4. Gather any recent temperature, blood pressure, or other readings you have.

  5. Find a quiet, private location with reliable internet access.

  6. Check that your device’s camera and microphone are working.

  7. Keep the name and address of your preferred pharmacy nearby.

VirtualCare2go requires an internet-connected device with video and audio capabilities to complete a virtual consultation.

What Happens During the Virtual Visit?

During your appointment, a healthcare professional will review your symptoms, health history, medications, and concerns. The provider may ask you to use your camera to help examine a visible symptom, such as redness, swelling, or a rash.

After the evaluation, the provider may:

  • Recommend supportive care at home.

  • Develop a treatment plan.

  • Prescribe an appropriate non-narcotic medication.

  • Recommend testing or additional evaluation.

  • Refer you for in-person care when a physical examination is necessary.

When medication is appropriate, VirtualCare2go can send the prescription to your selected pharmacy. Insurance coverage for the prescription depends on your plan’s formulary and pharmacy network.

Virtual Care Throughout Texas

VirtualCare2go serves patients across Texas, including those in:

  • Dallas–Fort Worth

  • Arlington

  • Farmers Branch

  • Brownwood

  • Houston

  • Austin

  • El Paso

  • San Antonio

  • Other eligible Texas communities

Virtual appointments can make it easier to seek medical guidance without traveling to a waiting room—especially when you are sick, caring for family members, working away from home, or living far from a nearby clinic. VirtualCare2go confirms that its service is currently available to patients throughout Texas.

Schedule Your VirtualCare2go Appointment

If you have Aetna Better Health of Texas, begin by reviewing your benefits and confirming VirtualCare2go’s participation in your specific network.

Review Aetna Better Health information, learn more about online urgent care, or visit VirtualCare2go to schedule an appointment.

You may also call (817) 508-8169 for assistance.

Important: Coverage and patient costs depend on your individual plan, eligibility, network, service area, and requested service. Verification of benefits is not a guarantee of payment. VirtualCare2go is intended for non-emergency medical concerns. Call 911 or go to the nearest emergency room if you are experiencing a medical emergency.