Virtual Urgent Care for Delta Centrifugal Employees

Convenient EHN Medical Care From Home Today

When you are not feeling well, traveling to a clinic and sitting in a waiting room may be the last thing you want to do. VirtualCare2go™ allows eligible patients to speak with a medical professional from home or another private location.

Delta Centrifugal, LLC employees enrolled in the Base Plan or Accelerated Plan may have access to participating providers through the EHN Preferred Network. Verifying your benefits before scheduling can help you understand whether a virtual appointment is covered and what costs may apply.

Visit the VirtualCare2go Website to learn more about available telehealth services and eligibility requirements.

Understanding Your Delta Centrifugal Benefits

Both the Base Plan and Accelerated Plan list:

• A $15 copay for primary care visits

• A $15 copay for specialist visits

Copays may vary according to the provider’s network status. These amounts do not automatically confirm how a virtual appointment, prescription, laboratory test, imaging service, or medical supply will be processed.

Before receiving care, review the 90 Degree Benefits Insurance Page and confirm that VirtualCare2go participates with your specific Delta Centrifugal plan.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, network participation, prior authorization, and the services provided may affect your final responsibility.

Virtual Care for Everyday Health Concerns

Virtual urgent care can be helpful when you need timely medical guidance for a non-emergency concern but do not need an immediate in-person examination.

A VirtualCare2go medical professional may evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication-related questions

• Other non-emergency health concerns

Every patient is evaluated individually. Some symptoms may require an in-person examination, laboratory testing, imaging, or emergency care. The medical professional will explain the safest next step when virtual care is not appropriate.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, fainting, confusion, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.

If virtual care may be right for your situation, Check Availability or call (817) 508-8169.

A Quick Step Before Scheduling Online

The Delta Centrifugal plans are administered by 90 Degree Benefits. Its customer service team can assist with:

• Member eligibility

• Benefit verification

• Prior-authorization requirements

• Claim-status questions

• Copays and other member costs

• Provider-network participation

Call 90 Degree Benefits at (888) 267-4445 or visit the Provider Portal.

When calling, have the member identification number from your insurance card available. Explain that you are asking about an online medical appointment through VirtualCare2go.

Helpful questions include:

• Does VirtualCare2go participate with my specific plan?

• Is a virtual urgent care appointment covered?

• What copay, deductible, or coinsurance will apply?

• Is prior authorization required?

• Are prescriptions or laboratory services processed separately?

• Are there geographic or network restrictions?

Ask for the representative’s name and a reference number for the call. Keep this information with your records in case you have questions after the appointment.

Finding a Participating EHN Provider

The Base Plan and Accelerated Plan use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this particular network. Members should verify the provider’s status before receiving care.

To find or confirm a participating provider:

• Visit the EHN Member Portal

• Contact BSWQA Care Navigation at 1-844-279-7589

• Call 90 Degree Benefits at (888) 267-4445

Provide the employer name, plan name, member identification number, and requested virtual service when verifying participation.

What Should Members Know About Specialist Referrals?

The available Delta Centrifugal plan information does not identify a specific specialist-referral requirement. However, referral and prior-authorization requirements may vary depending on the service, provider, and member’s plan.

Before beginning specialist care, contact 90 Degree Benefits at (888) 267-4445 or visit the Provider Portal to confirm whether approval is needed.

Preparing for Your Virtual Medical Appointment

Having a few details ready can help your online appointment run smoothly. Please prepare:

• Your Delta Centrifugal insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical conditions

• A brief description of your symptoms

• The date your symptoms began

• Recent temperature or blood-pressure readings, when available

• Your preferred pharmacy information

• Any authorization documents

• A reliable internet connection

• A private, well-lit location

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Helpful Claims Information for Medical Providers

Delta Centrifugal claims are administered through 90 Degree Benefits.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions and member eligibility before submitting a claim.

Medical Care Wherever Your Day Takes You

VirtualCare2go makes it easier for Delta Centrifugal employees and their covered family members to connect with a medical professional without traveling to a clinic. Our team will listen to your concerns, evaluate your symptoms, and help you understand the appropriate next step.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your insurance card available so your benefits and network participation can be reviewed before your appointment.