Right now, you need easy. Get Care Now

English EN
English EN
Español ES
Refer
Patient
Close
← All updates

LiveWire EV Employees Access Virtual Care

High Performance Plan Care with VirtualCare2go™Uploaded Image

When you need medical guidance but cannot easily step away from home or work, a virtual visit may provide a more convenient way to speak with a medical professional. VirtualCare2go™ provides online care for eligible Texas patients with many non-emergency health concerns.

LiveWire EV employees may be enrolled in the Centivo High Performance Plan. The available plan information lists a $0 primary care copay and a $30 specialist copay. Because virtual services may be processed differently from traditional office visits, verify your specific benefits before scheduling.

What Does the LiveWire EV Plan Include?

LiveWire EV offers the High Performance Plan administered by Centivo.

The available plan information lists:

  • Primary care visit: $0 copay

  • Specialist visit: $30 copay

These copays may not automatically apply to a VirtualCare2go visit. Laboratory testing, imaging, medications, procedures, and services requiring an in-person evaluation may be processed separately.

An insurance card does not guarantee coverage or payment. Current eligibility, medical necessity, network participation, referral requirements, prior authorization, and the services provided may affect your final responsibility.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can LiveWire EV Employees Use VirtualCare2go?

Eligible LiveWire EV employees and their covered family members may be able to use VirtualCare2go for many non-emergency medical concerns that can be safely evaluated through a video visit.

Virtual care may be appropriate for concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Mild fever and body aches

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Mild urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Medication questions

  • Routine primary care concerns

  • Certain follow-up visits

Some symptoms require an in-person examination, diagnostic testing, or emergency care. The medical professional will explain when a clinic, mobile visit, urgent care center, or emergency room is more appropriate.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the LiveWire EV Plan?

Centivo administers the LiveWire EV High Performance Plan.

Centivo can assist members and providers with:

  • Eligibility verification

  • Virtual-care benefit questions

  • Provider-network participation

  • Specialist-referral requirements

  • Prior-authorization requirements

  • Claim-status questions

  • Copays and other member costs

For assistance:

Have the member identification number from your LiveWire EV insurance card available when requesting assistance.

How Do I Verify My Virtual-Care Benefits?

Before scheduling a virtual visit, contact Centivo at (800) 924-7150 and ask:

  • Does VirtualCare2go participate with my LiveWire EV High Performance Plan?

  • Is a VirtualCare2go video visit covered?

  • Will the $0 primary care copay apply?

  • Are there telehealth or service-area restrictions?

  • Are laboratory tests, medications, or follow-up services billed separately?

  • Is prior authorization required?

  • Is a provider referral required?

  • Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided. Final coverage is determined when Centivo processes the claim.

VirtualCare2go can collect your insurance information before the visit, but Centivo provides the official explanation of your plan benefits.

Is Prior Authorization Required?

Prior authorization depends on the medical service being requested.

Members and providers should contact Centivo at (800) 924-7150 or use the Centivo Provider Portal before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, referral requirements, plan exclusions, and other plan rules may affect how the claim is processed.

What Network Does the Plan Use?

The LiveWire EV High Performance Plan provides access to participating Baylor Scott & White Quality Alliance providers.

Not every Baylor Scott & White provider or virtual-care service may participate with this specific plan. Members should confirm that VirtualCare2go and the treating medical professional participate before receiving care.

To locate or verify an in-network provider:

  • Visit the Centivo Member Website

  • Call Centivo Customer Service at (800) 924-7150

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, High Performance Plan name, member identification number, requested service, and the patient’s location when confirming participation.

Are Specialist Referrals Required?

The LiveWire EV High Performance Plan requires a provider referral before most new specialty care begins.

The available plan information lists referral exceptions for:

  • OB/GYN care

  • Behavioral health services

  • Chiropractic care

  • Rehabilitation services

  • Laboratory testing

  • X-rays

  • Occupational therapy

  • Physical therapy

  • Speech therapy

A referral may still be required for other specialist services. Without the required referral, the member may be responsible for the full cost of care.

Contact Centivo before scheduling specialty care to confirm the current referral and prior-authorization requirements. Providers can submit referrals through the Centivo Provider Portal.

How Should I Prepare for My Virtual Visit?

Before your appointment, prepare:

  • Your LiveWire EV insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any required referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Your benefit-verification reference number

Choose a private, well-lit location with a stable internet connection. Test your camera and microphone before the visit and keep your device charged.

If possible, have a thermometer, blood-pressure monitor, pulse oximeter, or other relevant home readings available. Do not delay emergency care while waiting for a virtual appointment.

Claims Information for Providers

LiveWire EV High Performance Plan claims are submitted to Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, network participation, referral requirements, authorization requirements, telehealth benefits, and current claim-submission instructions before sending a claim.

Compassionate Care Wherever You Are

VirtualCare2go helps make non-emergency medical guidance easier to access from home, work, or another private Texas location. The medical professional will listen to your concerns, evaluate what can be safely assessed online, and explain whether virtual treatment or in-person care is the appropriate next step.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your LiveWire EV insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.