Right now, you need easy. Get Care Now

English EN
English EN
Español ES
Refer
Patient
Close
← All updates

Just Mind Virtual Care

Silver 2000 EHN Care with VirtualCare2go™Uploaded Image

When you or a family member feels unwell, receiving medical guidance should not add more stress to your day. VirtualCare2go™ provides convenient online medical visits for eligible patients from home, work, or another private location.

Just Mind LLC employees enrolled in the Silver 2000 Plan may have access to virtual care through participating EHN Preferred Network providers. Verify your specific benefits, provider participation, and expected costs before scheduling an online visit.

What Does the Silver 2000 Plan Include?

The available Just Mind plan information lists:

  • Primary care visit: $25 copay

  • Specialty care visit: $50 copay

  • Network: EHN Preferred Network

These copays may not automatically apply to a virtual medical visit. Laboratory testing, medications, follow-up care, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Just Mind Employees Use VirtualCare2go?

Eligible Just Mind employees and their covered family members may be able to use VirtualCare2go for many non-emergency medical concerns.

Virtual visits may be appropriate for concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Mild fever and body aches

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Medication-related questions

  • Routine primary care concerns

  • Certain follow-up visits

The medical provider will determine whether the patient’s concern can be treated virtually. Some symptoms may require an in-person examination, laboratory testing, imaging, or a higher level of care.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Just Mind Plan?

The available plan directory identifies Yuzu Health as the third-party administrator associated with the Just Mind Silver 2000 Plan.

Level Health provides assistance with:

  • Eligibility verification

  • Medical benefit questions

  • Virtual-care benefits

  • Prior-authorization requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

For assistance, call Level Health at (203) 208-9898 or visit the Level Health Member Portal.

Have the member identification number from your insurance card and the Silver 2000 Plan name available when requesting assistance.

How Do I Verify My Virtual-Care Benefits?

Before booking an online visit, contact Level Health at (203) 208-9898 and ask:

  • Does VirtualCare2go participate with the Just Mind Silver 2000 Plan?

  • Is a virtual medical visit covered?

  • What copay, deductible, or coinsurance applies?

  • Are laboratory tests or medications billed separately?

  • Is prior authorization required?

  • Will I have a time-of-service responsibility?

  • Are there network or patient-location restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the claim is processed.

VirtualCare2go can collect your insurance information before the appointment, but Level Health provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

Members and providers should contact Level Health at (203) 208-9898 before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Just Mind Silver 2000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that VirtualCare2go participates with the Silver 2000 Plan before receiving care.

To locate or verify an in-network provider:

  • Visit the EHN Provider Directory

  • Contact BSWQA Care Navigation at 1-844-279-7589

  • Call Level Health at (203) 208-9898

Provide the employer name, plan name, member identification number, requested service, and the patient’s location when confirming participation.

Are Specialist Referrals Required?

The available Just Mind plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization. Contact Level Health before beginning specialty care to confirm the current requirements for the Silver 2000 Plan.

How Should I Prepare for My Virtual Visit?

Before the appointment, prepare:

  • Your Just Mind Silver 2000 insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • A reliable internet connection

  • A private, well-lit location

Join the visit using a device with a working camera, microphone, and internet connection. Remain in the state where the appointment was scheduled unless the medical team instructs you otherwise.

What If I Need In-Person Care?

A virtual provider may determine that an in-person examination, laboratory test, imaging study, procedure, or emergency evaluation is needed.

If this happens, the provider will explain the recommended next step. Coverage for outside services should be verified separately because another provider, facility, laboratory, or imaging center may submit its own claim.

Claims Information for Providers

Just Mind Silver 2000 Plan claims may be submitted using the following information:

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, plan name, authorization requirements, and current claim-submission instructions before sending a claim.

Medical Care That Fits Into Your Day

VirtualCare2go makes it easier to speak with a medical professional without traveling to a clinic. The provider will listen to your concerns, evaluate whether virtual care is appropriate, and explain when an in-person visit or higher level of care may be needed.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your Just Mind Silver 2000 insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.