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Johnson Brothers Ford Virtual Care

Three EHN Plans with VirtualCare2go™Uploaded Image

When you or a family member feels unwell, receiving medical guidance should not add more stress to your day. VirtualCare2go™ provides convenient online medical visits for eligible patients from home, work, or another private location.

Johnson Brothers Ford II, LTD employees may be enrolled in the Option 4, Option 6 Single, or Option 6 Family plan. These plans use the EHN Preferred Network, but member copays and other coverage requirements differ. Verify your specific benefits before scheduling a virtual visit.

What Johnson Brothers Ford Plans Are Available?

Johnson Brothers Ford II employees may be enrolled in one of three plans:

  • Option 4

  • Option 6 Single

  • Option 6 Family

The available plan information lists the following costs:

Option 4

  • Primary care visit: $0 copay

  • Specialist visit: $0 copay

Option 6 Single and Option 6 Family

  • Primary care visit: $10 copay

  • Specialist visit: $20 copay

These amounts may not automatically apply to a virtual medical visit. Laboratory testing, medications, follow-up care, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Can Johnson Brothers Ford Employees Use VirtualCare2go?

Eligible Johnson Brothers Ford II employees and their covered family members may be able to use VirtualCare2go for many non-emergency medical concerns.

Virtual visits may be appropriate for concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Mild fever and body aches

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Medication-related questions

  • Routine primary care concerns

  • Certain follow-up visits

The medical provider will determine whether the patient’s concern can be treated virtually. Some symptoms may require an in-person examination, laboratory testing, imaging, or a higher level of care.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Johnson Brothers Ford Plans?

Health Plans, Inc., also known as HPI, is the third-party administrator associated with the Johnson Brothers Ford II plans.

HPI can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Virtual-care benefits

  • Prior-authorization and precertification requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

For eligibility, benefit verification, and claim-status assistance, call HPI at (877) 734-6692 or visit the HPI Website.

Have the member identification number from your insurance card and the name of your Johnson Brothers Ford plan available when requesting assistance.

How Do I Verify My Virtual-Care Benefits?

Before booking an online visit, contact HPI at (877) 734-6692 and ask:

  • Does VirtualCare2go participate with my Johnson Brothers Ford plan?

  • Is a virtual medical visit covered?

  • What copay, deductible, or coinsurance applies?

  • Are laboratory tests or medications billed separately?

  • Is prior authorization or precertification required?

  • Will I have a time-of-service responsibility?

  • Are there network or patient-location restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when HPI processes the claim.

VirtualCare2go can collect your insurance information before the appointment, but HPI provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization and precertification requirements depend on the medical service being requested.

For precertification assistance, contact HPI at (877) 532-5220 before receiving a service that may require approval.

Prior authorization or precertification does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Johnson Brothers Ford II medical plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that VirtualCare2go participates with their specific Johnson Brothers Ford plan before receiving care.

To locate or verify an in-network provider:

Provide the employer name, plan name, member identification number, requested service, and the patient’s location when confirming participation.

Are Specialist Referrals Required?

The available Johnson Brothers Ford plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization or precertification. Contact HPI before beginning specialist care to confirm the current requirements for your plan.

How Should I Prepare for My Virtual Visit?

Before the appointment, prepare:

  • Your Johnson Brothers Ford insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • A reliable internet connection

  • A private, well-lit location

Join the visit using a device with a working camera, microphone, and internet connection. Remain in the state where the appointment was scheduled unless the medical team instructs you otherwise.

What If I Need In-Person Care?

A virtual provider may determine that an in-person examination, laboratory test, imaging study, procedure, or emergency evaluation is needed.

If this happens, the provider will explain the recommended next step. Coverage for outside services should be verified separately because another provider, facility, laboratory, or imaging center may submit its own claim.

Claims Information for Providers

Johnson Brothers Ford II claims are administered through HPI.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, plan name, authorization requirements, and current claim-submission instructions before sending a claim.

Medical Care That Fits Into Your Day

VirtualCare2go makes it easier to speak with a medical professional without traveling to a clinic. The provider will listen to your concerns, evaluate whether virtual care is appropriate, and explain when an in-person visit or higher level of care may be needed.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your Johnson Brothers Ford insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.