Ensign Employees Access Convenient Virtual Urgent Care

Centivo Partnership Benefits with Virtualcare2go™ From Home

When you are feeling unwell, leaving home and sitting in a waiting room may be the last thing you want to do. Virtualcare2go makes it easier to connect with a medical professional through a convenient online appointment.

Ensign employees enrolled in the Centivo Partnership Plan may be eligible to receive participating virtual primary and urgent care services. Coverage depends on active eligibility, medical necessity, provider participation, referral requirements, and the service being requested.

Before scheduling, review the Ensign Insurance Page and contact Centivo to confirm your current benefits.

What Does the Ensign Medical Plan Include?

Ensign employees may be enrolled in the Centivo Partnership Plan.

According to the available plan information, members have:

• $0 copay for participating primary care visits

• $0 copay for covered preventive care

• $50 copay for participating specialist visits

The amount owed for a virtual appointment may depend on how the service is classified and processed. Laboratory testing, medications, medical supplies, procedures, and services outside the participating network may have separate costs.

An insurance card does not guarantee coverage or payment. Final responsibility depends on eligibility, benefits, referral status, medical necessity, provider participation, and how Centivo processes the claim.

Can Ensign Employees Use Virtualcare2go?

Eligible Ensign employees and their covered family members may use Virtualcare2go for many non-emergency illnesses and everyday medical concerns that can be safely evaluated online.

Virtualcare2go may help with concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Mild allergy symptoms

• Minor skin concerns

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Pink eye symptoms

• Medication questions

• Non-controlled medication refills

• Routine primary care concerns

• Chronic condition follow-ups

• General medical guidance

Some symptoms require an in-person examination, laboratory testing, imaging, or emergency treatment. The medical professional will help you understand the appropriate next step when virtual care is not suitable.

For scheduling assistance, call Virtualcare2go at (817) 508-8169.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Ensign Health Plan?

Centivo administers the Ensign Centivo Partnership Plan.

Centivo can assist members and providers with:

• Eligibility verification

• Medical benefit information

• Virtual-care coverage

• Prior-authorization requirements

• Specialist-referral requirements

• Claim-status questions

• Copays and other member costs

• Participating-provider searches

For benefit verification, prior authorization, or claim-status assistance, use the Centivo Provider Portal or call Centivo Customer Service at (800) 981-8925.

For general Ensign plan questions, call Centivo at (833) 716-2159 or visit the Ensign Centivo Portal.

How Do I Verify My Virtual-Care Benefits?

Verifying your benefits before scheduling can help you understand your expected financial responsibility.

When contacting Centivo, consider asking:

• Does Virtualcare2go participate with my Ensign plan?

• Is an online medical appointment covered?

• Is DK Physicians PLLC recognized as participating?

• What copay, deductible, or coinsurance applies?

• Does the requested service require prior authorization?

• Is a primary care referral required?

• Are laboratory tests or prescriptions billed separately?

• Are there geographic or network restrictions?

• Will I have a time-of-service responsibility?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after Centivo processes the claim.

Benefit verification is helpful, but it does not guarantee payment. Final coverage is determined after the plan reviews the submitted claim.

Does the Ensign Plan Require Specialist Referrals?

Yes. The Ensign Centivo Partnership Plan generally requires a provider referral before a member begins new specialty care.

The available plan information lists exceptions for:

• OB/GYN care

• Behavioral health services

• Chiropractic care

• Laboratory testing

• X-rays

• Occupational therapy

• Physical therapy

• Speech therapy

Referral requirements may change or vary according to the requested service. Without a required referral, the member may become responsible for the full cost of specialty care.

Providers can submit referrals through the Centivo Referral Portal. Members should confirm that the referral is on file before scheduling a specialist appointment.

How Can I Find an In-Network Provider?

The Ensign plan uses participating providers available through Centivo and the applicable Baylor Scott & White network arrangement.

To locate or confirm a participating provider:

• Visit the Ensign Centivo Portal

• Call Centivo at (833) 716-2159

• Contact BSWQA Care Navigation at 1-844-279-7589

• Ask whether Virtualcare2go and DK Physicians PLLC participate with your exact plan

Provide your plan name and member identification number when requesting assistance. Provider participation can change, so members should confirm network status before receiving care.

What Should I Have Ready for My Appointment?

Before your virtual appointment, please prepare:

• Your current Ensign insurance card

• A photo identification card

• Your member identification number

• A reliable internet connection

• A device with a camera and microphone

• A list of current medications

• Known medication or food allergies

• Your recent temperature, when available

• Recent blood pressure or glucose readings, if relevant

• A brief description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Any required referral or authorization documents

Choose a quiet, well-lit area for your appointment so you can speak comfortably with the medical professional.

Claims Information for Providers

Ensign medical claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify the member’s eligibility, referral status, and current claim-submission instructions before sending a claim.

Compassionate Virtual Care From Wherever You Are

Virtualcare2go helps make medical care easier to access when traveling to a clinic is difficult or inconvenient. Whether you need help with a sudden illness, a routine concern, or guidance about your next step, the medical team will listen and provide clear, compassionate support.

When you are ready, Book Today or call (817) 508-8169. Please have your Ensign Centivo insurance card available so your benefits, network participation, and referral requirements can be reviewed before your appointment.