EHN PPO Care From Home

Continental Auto Virtual Urgent Care

EHN PPO Care From Home

When you are not feeling well, traveling to a clinic and waiting for an appointment can add more stress to your day. VirtualCare2go™ provides convenient online medical care, allowing eligible patients to speak with a medical professional from home or another private location.

Continental Auto employees enrolled in the EHN PPO Copay Plan may be eligible to receive virtual care through participating Employers Health Network providers. Before scheduling, review the HPI Insurance Page and confirm that VirtualCare2go participates with your specific plan.

What Does the Continental Auto Plan Include?

The Continental Auto EHN PPO Copay Plan is administered by Health Plans, Inc., also known as HPI.

According to the available plan information, members have:

• A $30 copay for primary care visits

• A $60 copay for specialist visits

These amounts do not automatically confirm the cost of a virtual appointment. Your responsibility may depend on eligibility, network participation, the type of visit, prior-authorization requirements, and other plan rules.

An insurance card does not guarantee coverage or payment. Call VirtualCare2go at (817) 508-8169 if you need assistance before scheduling.

Can Continental Auto Employees Use VirtualCare2go?

Eligible Continental Auto employees and covered family members may request a virtual appointment for many non-emergency health concerns.

Visit the VirtualCare2go Website to learn more about available telehealth services and eligibility requirements.

A virtual medical professional may be able to evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and minor skin concerns

• Medication-related questions

• Other non-emergency medical concerns

Some symptoms require an in-person examination, laboratory testing, imaging, or emergency care. The medical professional will explain the safest next step if a virtual appointment is not appropriate.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, fainting, confusion, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Do I Verify My Benefits?

HPI manages eligibility, benefit verification, prior authorization, and claim-status assistance for the Continental Auto EHN PPO Copay Plan.

For benefit verification or claim-status questions:

• Call HPI Customer Service at (800) 532-7575

• Visit the HPI Provider Resources

• Have the member identification number from your insurance card available

Before scheduling, ask HPI:

• Does VirtualCare2go participate with my specific plan?

• Is a virtual medical appointment covered?

• What copay, deductible, or coinsurance applies?

• Does the requested service require prior authorization?

• Are laboratory services or prescriptions covered separately?

• Are there geographic or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

Is Prior Authorization Required?

Prior-authorization requirements depend on the service being requested.

For prior-authorization assistance, contact HPI at (877) 532-5220 before receiving services that may require approval.

Obtaining prior authorization does not guarantee claim payment. Eligibility, medical necessity, network participation, and plan limitations may still apply.

Who Can Answer Plan Questions?

For questions about the Continental Auto EHN PPO Copay Plan:

• Call HPI at (888) 341-7560

• Visit the HPI Provider Portal

• Contact BSWQA Care Navigation at 1-844-279-7589

These resources can help members review benefits, locate participating providers, and understand plan requirements.

How Can I Find an In-Network Provider?

The Continental Auto plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should verify the provider’s network status before scheduling.

To locate a participating provider:

• Use the HPI Provider Search

• Call HPI at (888) 341-7560

• Contact BSWQA Care Navigation at 1-844-279-7589

Provide your member identification number and ask whether VirtualCare2go participates with your exact Continental Auto plan.

Are Specialist Referrals Required?

N/A

The available Continental Auto plan information does not list a specialist-referral requirement. Certain services may still require prior authorization. Contact HPI before beginning specialist care to confirm the current requirements for your plan.

What Should I Have Ready?

Before your virtual appointment, please have:

• Your Continental Auto insurance card

• A photo identification card

• A list of current medications

• Known medication or food allergies

• Relevant medical conditions

• A description of your symptoms

• The date your symptoms began

• Recent temperature or blood-pressure readings, if available

• Any authorization documents

• The name and location of your preferred pharmacy

• A reliable internet connection

• A private, well-lit location for the appointment

For scheduling assistance, call VirtualCare2go at (817) 508-8169.

Claims Information for Providers

Continental Auto claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions before submitting a claim.

Convenient Medical Care Wherever You Are

VirtualCare2go makes it easier for Continental Auto employees and their families to speak with a medical professional without traveling to a clinic. Our team will listen to your concerns, evaluate your symptoms, and help you understand the safest next step.

When you are ready, Book a Virtual Visit or call (817) 508-8169. Please have your insurance card available so your eligibility and benefits can be reviewed before your appointment.