Medical Care Wherever You Are

Catalyst Health Group Virtual Care

Medical Care Wherever You Are

When you are feeling sick, traveling to a medical office may be the last thing you want to do. VirtualCare2go gives Catalyst Health Group employees and their covered family members a convenient way to connect with a medical provider from home, work, or another private location.

A virtual visit allows you to discuss your symptoms, receive professional medical guidance, and learn about the appropriate next step without spending time in a waiting room.

Visit the VirtualCare2go Website to learn more about available online medical services.

Does VirtualCare2go Accept Catalyst Health Group Insurance?

VirtualCare2go accepts eligible Catalyst Health Group employee insurance plans. Because benefits can differ between members, insurance eligibility and coverage should be verified before the appointment.

Visit the dedicated Catalyst Health Insurance page for current participation information.

Before scheduling, please have the following information available:

• Your current insurance card
• The patient’s full name and date of birth
• The insurance member identification number
• The primary policyholder’s information
• A current medication and allergy list
• A brief description of the symptoms
• The patient’s current physical location

Copays, deductibles, coinsurance, exclusions, and other patient responsibilities may vary. Insurance participation does not guarantee payment for every service. Final coverage is determined by the health plan after reviewing eligibility, medical necessity, plan requirements, and the submitted claim.

What Can Be Evaluated During a Virtual Visit?

VirtualCare2go can evaluate many routine and non-emergency medical concerns. Depending on the patient’s symptoms, a virtual appointment may be appropriate for:

• Cold and flu symptoms
• Cough and congestion
• Sore throat
• Headaches and body aches
• Mild allergy symptoms
• Rashes and minor skin concerns
• Nausea or digestive concerns
• Urinary symptoms
• Pink eye symptoms
• Medication-related questions
• Non-controlled medication refills
• Follow-up appointments
• General health concerns

The provider will review your symptoms and medical history to determine the appropriate next step. Some conditions may require an in-person examination, laboratory testing, imaging, specialist care, or emergency treatment.

How Do Catalyst Health Group Employees Schedule Virtual Care?

Scheduling begins by entering the patient’s information, current location, and reason for the appointment. You may also be asked to upload the insurance card so the team can review the plan information.

Use the secure scheduling page to Book Today.

For scheduling assistance, insurance questions, or general support, call (817) 508-8169.

Appointment availability depends on the provider schedule, the patient’s location, and the medical concern being evaluated.

How Should You Prepare for Your Virtual Appointment?

Taking a few simple steps can help make the virtual visit easier:

• Choose a quiet and private location
• Use a device with a working camera and microphone
• Confirm that your internet connection is stable
• Keep your identification and insurance card nearby
• Prepare a list of medications and allergies
• Write down your symptoms and when they started
• Have recent temperature or blood pressure readings available, when applicable

The provider may ask you to adjust the camera, describe specific symptoms, or complete simple movements during the evaluation. Clear and accurate information helps the medical team recommend the safest next step.

What Happens During the Appointment?

The provider will review the patient’s symptoms, medical history, medications, and allergies. Depending on the concern, the visit may include:

• A symptom evaluation
• Treatment recommendations
• Prescription treatment when medically appropriate
• Home-care instructions
• Follow-up guidance
• A recommendation for testing
• A referral for in-person care when needed

VirtualCare2go focuses on helping patients understand their condition and what they should do next.

When Is Virtual Care Not Appropriate?

Virtual care is intended for non-life-threatening medical concerns. It should not replace emergency services or an in-person examination when urgent testing or hands-on treatment is required.

Call 911 or visit the nearest emergency room for:

• Severe chest pain
• Major difficulty breathing
• Signs of a stroke
• Uncontrolled bleeding
• Loss of consciousness
• A severe allergic reaction affecting breathing
• Serious injuries
• Sudden confusion
• Any potentially life-threatening condition

If you are uncertain whether a virtual appointment is appropriate, call (817) 508-8169 for assistance.

Professional Care From a Convenient Location

Virtual medical care can help reduce travel, waiting-room time, and disruptions to your day. Catalyst Health Group employees can connect with a healthcare professional while remaining in a comfortable and private setting.

Review your Insurance Information, explore available services on the VirtualCare2go Website, or call (817) 508-8169 with questions.

When you are ready to speak with a medical provider, Book Now.