Convenient Online Care From Anywhere

Virtual Care for CAS Plan Members

When you are not feeling well, leaving home and waiting at a clinic can feel overwhelming. VirtualCare2go makes medical care easier to access by connecting eligible patients with a healthcare professional through a secure virtual visit.

Patients with health plans administered by Coastal Administrative Services, commonly called CAS, may be eligible to use VirtualCare2go. Coverage and patient costs depend on the employer’s specific plan, network requirements, and the medical services provided.

Learn more about convenient online healthcare on the VirtualCare2go Website.

What Is Coastal Administrative Services?

Coastal Administrative Services is a third-party administrator that helps manage certain employer-sponsored health plans. CAS may assist patients and healthcare providers with eligibility, benefit verification, prior authorization, and claim information.

Some CAS-administered plans use the Employers Health Network Preferred Network. Because participating providers can vary, patients should verify that VirtualCare2go is in network for their specific plan before beginning a virtual visit.

For current plan information, visit AccessCAS or call CAS at (800) 870-1831. Some members may also need to contact Elan Member Services at (833) 845-8854, depending on the employer and plan listed on the insurance card.

Does VirtualCare2go Accept CAS Insurance?

VirtualCare2go may provide in-network virtual medical care for eligible patients enrolled in certain CAS-administered employer health plans. Since CAS manages several plans, coverage cannot be determined by the administrator’s name alone.

Please have the following information ready when scheduling:

• Insurance card
• Member identification number
• Group number
• Employer’s name
• Patient’s date of birth
• Reason for the virtual visit

This information allows the team to review the correct health plan. CAS makes the final determination regarding coverage and patient responsibility.

If you need assistance, call VirtualCare2go at (817) 508-8169.

What Will My Virtual Visit Cost?

Copays, deductibles, and coinsurance vary among CAS-administered plans. Some plans may include a set copay for virtual or primary care. Other plans may require the patient to meet a deductible before the plan begins sharing the cost.

Review the information on your insurance card and contact CAS or Elan Member Services if you need help confirming:

• Virtual-care benefits
• Primary care copays
• Deductible requirements
• Coinsurance
• Network participation
• Prior authorization
• Remaining deductible amounts
• Claim status

Benefit verification does not guarantee payment. CAS will make the final coverage decision after the claim is submitted and reviewed.

What Can a Virtual Visit Help Treat?

VirtualCare2go provides convenient evaluation and treatment for many common, non-life-threatening health concerns. A virtual visit allows you to speak with a medical professional from home, work, or another quiet and private location.

Depending on your symptoms and medical history, virtual care may help with:

• Cold and flu symptoms
• Cough and congestion
• Sore throat
• Fever and body aches
• Urinary symptoms
• Nausea, vomiting, or diarrhea
• Headaches and migraines
• Minor allergic reactions
• Skin rashes and irritation
• Medication questions
• Follow-up care

The provider will review your symptoms and determine whether virtual treatment is appropriate. If testing, imaging, an in-person examination, or emergency treatment is needed, the provider will explain the next step.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, or another potentially life-threatening emergency.

How Does a Virtual Visit Work?

A virtual visit is completed through a phone, tablet, or computer with an internet connection. Choose a private, well-lit location where you can speak openly with the healthcare professional.

You can Book a Virtual Visit by entering the requested patient information, describing the reason for the appointment, and uploading your insurance card.

Before the visit begins:

• Make sure your device is charged
• Check your internet connection
• Have your insurance card nearby
• Prepare a list of current medications
• Write down your symptoms and questions
• Be ready to provide your preferred pharmacy

These simple preparations can help your appointment run smoothly.

How Can I Find an In-Network Provider?

Members can contact the BSWQA Care Navigation team at 1-844-279-7589, contact Elan Member Services at (833) 845-8854, or visit the EHN Member Portal to search for participating providers.

The EHN Preferred Network includes providers who have agreed to participate. Not every provider or healthcare service may be included, so confirm network status before receiving care.

Do CAS Plans Require Specialist Referrals?

Specialist Referral Requirements: N/A

The available plan information does not list a general specialist-referral requirement for these CAS-administered plans. Requirements may still vary by employer and benefit design. Contact CAS at (800) 870-1831 before scheduling specialty care to confirm whether a referral or prior authorization is required.

Caring Support Wherever You Are

VirtualCare2go helps eligible patients receive professional medical guidance without traveling to a clinic. Our goal is to make the process understandable, convenient, and supportive from the moment you schedule your appointment.

Visit the VirtualCare2go Website to learn more. When you are ready, Book Today or call (817) 508-8169 for assistance.