EHN Plan Care From Anywhere

Bridgeview Multifamily Virtual Care

EHN Plan Care From Anywhere

When you are not feeling well, traveling to a clinic may be difficult or inconvenient. VirtualCare2go helps patients connect with a medical professional from home, work, or another private location using a phone, tablet, or computer.

Bridgeview Multifamily LLC employees enrolled in Option 4, Option 6 Single, or Option 6 Family may be eligible to receive online medical care through participating EHN Preferred Network providers. Members should verify their benefits and network participation before scheduling.

Visit the VirtualCare2go Website to learn more about available online medical services.

What Plans Are Available to Bridgeview Employees?

Bridgeview Multifamily employees may be enrolled in one of the following medical plans:

• Option 4
• Option 6 Single
• Option 6 Family

The available plan information lists the following office-visit copays:

Option 4

• Primary care: $0 copay
• Specialist care: $0 copay

Option 6 Single and Option 6 Family

• Primary care: $10 copay
• Specialist care: $20 copay

Virtual visit costs may differ from standard office-visit copays. Deductibles, coinsurance, prescriptions, laboratory services, and other charges may be handled separately.

Review your insurance card and verify your benefits before receiving care. An insurance card does not guarantee coverage or payment.

Who Administers the Bridgeview Plans?

Health Plans, Inc., commonly known as HPI, administers the Bridgeview Multifamily medical plans.

HPI can assist members and providers with:

• Virtual-care benefit verification
• Member eligibility
• Precertification requirements
• Claim-status questions
• Provider-network participation
• Copay and cost-sharing information

Call HPI Customer Service at (877) 734-6692 or visit the HPI Website for assistance.

For services requiring precertification, call HPI at (877) 532-5220.

What Network Does the Plan Use?

The Bridgeview Multifamily plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this specific network. Members should confirm participation before scheduling a virtual appointment.

To locate a participating provider:

• Visit the EHN Member Portal
• Contact BSWQA Care Navigation at 1-844-279-7589
• Call HPI Customer Service at (877) 734-6692

Provide the member identification number shown on your insurance card and ask whether VirtualCare2go participates with your specific Bridgeview Multifamily plan.

Can Bridgeview Employees Use VirtualCare2go?

Eligible Bridgeview Multifamily employees and covered family members may use VirtualCare2go for many non-emergency illnesses and general medical concerns.

Virtual visits may be appropriate for concerns such as:

• Cold and flu symptoms
• Cough, congestion, or sore throat
• Fever and body aches
• Minor infections
• Headaches and migraines
• Nausea, vomiting, or diarrhea
• Minor skin concerns
• Urinary symptoms
• Medication questions
• General primary care concerns

Some conditions require an in-person examination, laboratory testing, imaging, or emergency treatment. The medical professional will explain the appropriate next step when virtual care is not suitable for the patient’s condition.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Does a Virtual Appointment Work?

VirtualCare2go makes connecting with a medical professional simple:

1. Schedule the virtual appointment online.
2. Enter the patient’s information and upload the insurance card.
3. Join the secure appointment from a quiet, private location.
4. Discuss symptoms and health concerns with the medical professional.
5. Receive guidance about treatment, prescriptions, testing, or follow-up care when medically appropriate.

Use a reliable internet connection and choose a location with enough lighting for the medical professional to see you clearly.

How Do I Verify My Benefits?

Before scheduling, contact HPI at (877) 734-6692 and ask:

• Does VirtualCare2go participate with my specific plan?
• Are virtual medical appointments covered?
• Which copay applies to virtual care?
• Is precertification required?
• Will a deductible or coinsurance apply?
• Are prescriptions or follow-up services covered separately?
• Are there state, service-area, or network restrictions?

Write down the representative’s name, the date of the call, and the reference number for your records.

Are Specialist Referrals Required?

The available Bridgeview Multifamily plan information does not list a specific specialist-referral requirement.

Referral and precertification rules may vary depending on the plan and service. Contact HPI before beginning specialist care to confirm whether additional approval is required.

What Should I Have Ready?

Before joining your virtual appointment, have the following information nearby:

• Your Bridgeview Multifamily insurance card
• A photo identification card
• A list of current medications
• Known medication or food allergies
• Your preferred pharmacy information
• Recent temperature or blood pressure readings, when available
• A brief description of your symptoms
• Relevant medical records or precertification documents

For assistance, call VirtualCare2go at (817) 508-8169.

Claims Information for Providers

Bridgeview Multifamily claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should confirm current claim-submission instructions before sending a claim.

Quality Care Anytime, Anywhere

VirtualCare2go helps eligible Bridgeview Multifamily employees connect with compassionate medical care without leaving home or work. Our goal is to make healthcare easier to reach, understand, and fit into your day.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information available so your benefits can be reviewed before the appointment.