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Bridge Tower Properties Virtual Care
EHN Plan Care From Anywhere
Bridge Tower Properties Virtual Care
EHN Plan Care From Anywhere
When you are not feeling well, traveling to a clinic may be difficult or inconvenient. VirtualCare2go helps patients connect with a medical professional from home, work, or another private location using a phone, tablet, or computer.
Bridge Tower Properties employees enrolled in Option 1 or Option 4 may be eligible to receive virtual medical care through participating EHN Preferred Network providers. Because costs and coverage vary, members should verify their benefits before scheduling.
Visit the VirtualCare2go Website to learn more about available online medical services.
What Plans Are Available to Bridge Tower Properties Employees?
Bridge Tower Properties employees may be enrolled in one of the following medical plans:
- Option 1
- Option 4
Copays, deductibles, coinsurance, and other medical costs depend on the member’s plan and the network status of the provider. Review the member insurance card for the most accurate cost-sharing information.
An insurance card does not guarantee coverage or payment. Members should confirm their eligibility, benefits, and network participation before receiving care.
Who Administers the Medical Plans?
Health Plans, Inc., commonly known as HPI, administers the Bridge Tower Properties medical plans.
HPI can assist members and providers with:
- Benefit verification
- Member eligibility
- Prior authorization requirements
- Claim-status questions
- Provider-network participation
- Copay and cost-sharing information
Call HPI Customer Service at (877) 734-6692 or visit the HPI Website for assistance.
What Network Does the Plan Use?
The Bridge Tower Properties plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.
Not every Baylor Scott & White Quality Alliance provider participates in this particular network. Members should verify participation before scheduling a virtual appointment.
To search for a participating provider:
- Visit the HPI Provider Search
- Call HPI at (855) 855-7455
- Contact BSWQA Care Navigation at 1-844-279-7589
Provide the member identification number shown on your insurance card and ask whether VirtualCare2go participates with your specific Bridge Tower Properties plan.
Can Bridge Tower Properties Employees Use VirtualCare2go?
Eligible employees and covered family members may use VirtualCare2go for many non-emergency illnesses and general medical concerns.
Virtual visits may be appropriate for concerns such as:
- Cold and flu symptoms
- Cough, congestion, or sore throat
- Fever and body aches
- Minor infections
- Headaches and migraines
- Nausea, vomiting, or diarrhea
- Minor skin concerns
- Urinary symptoms
- Medication questions
- General primary care concerns
Some conditions require an in-person examination, laboratory testing, imaging, or emergency treatment. The medical professional will explain the appropriate next step when virtual care is not suitable for the patient’s condition.
Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.
How Does a Virtual Visit Work?
VirtualCare2go makes connecting with a medical professional simple:
- Schedule the virtual appointment online.
- Enter the patient’s information and upload the insurance card.
- Join the secure visit from a quiet, private location.
- Discuss symptoms and health concerns with the medical professional.
- Receive guidance about treatment, prescriptions, testing, or follow-up care when medically appropriate.
Use a reliable internet connection and choose a location with enough lighting for the medical professional to see you clearly.
How Do I Verify My Benefits?
Before your appointment, contact HPI at (877) 734-6692 and ask:
- Does VirtualCare2go participate with my specific plan?
- Are virtual visits covered?
- What copay, deductible, or coinsurance applies?
- Is prior authorization required?
- Are prescriptions or follow-up services covered separately?
- Are there state, service-area, or network restrictions?
Write down the representative’s name, the date of the call, and the reference number for your records.
Are Specialist Referrals Required?
The available Bridge Tower Properties plan information does not list a specific specialist-referral requirement.
Requirements may vary based on the plan and service. Contact HPI before beginning specialist care to confirm whether a referral or prior authorization is required under Option 1 or Option 4.
What Should I Have Ready?
Before joining your virtual appointment, have the following information available:
- Your Bridge Tower Properties insurance card
- A photo identification card
- A list of current medications
- Known medication or food allergies
- Your preferred pharmacy information
- Recent temperature or blood pressure readings, when available
- A brief description of your symptoms
- Relevant medical records or authorization documents
For assistance, call VirtualCare2go at (817) 508-8169.
Claims Information for Providers
Bridge Tower Properties claims are administered by Health Plans, Inc.
Electronic claims: Payor ID IHS07
Mailed claims:
Employers Health Network
P.O. Box 507
Arnold, MD 21012
Providers should verify current claim-submission instructions before sending a claim.
Quality Care Anytime, Anywhere
VirtualCare2go helps eligible Bridge Tower Properties employees connect with compassionate medical care without leaving home or work. Our goal is to make healthcare easier to reach, understand, and fit into your day.
When you are ready, Book Today or call (817) 508-8169. Please have your insurance information available so your benefits can be reviewed before the appointment.