Right now, you need easy. Get Care Now

English EN
English EN
Español ES
Refer
Patient
Close
← All updates

Benjamin Moore Virtual Urgent Care

ADVANCE Plan Care From AnywhereUploaded Image

Benjamin Moore Virtual Urgent Care

ADVANCE Plan Care From Anywhere

When you are not feeling well, traveling to a clinic may be the last thing you want to do. VirtualCare2go makes it easier to connect with a medical professional from home, work, or another private location using your phone, tablet, or computer.

Benjamin Moore employees enrolled in the ADVANCE Medical Plan may be eligible for covered virtual medical care. Before scheduling, review the Benjamin Moore Insurance Page and confirm your benefits.

What Does the Benjamin Moore ADVANCE Medical Plan Cover?

The Benjamin Moore ADVANCE Medical Plan is administered by Centivo. According to the available plan information, members have:

  • A $0 copay for primary care visits
  • A $40 copay for specialist visits

Your exact financial responsibility may depend on your eligibility, remaining benefits, network participation, and the services provided during your visit. An insurance card does not guarantee coverage or payment.

Visit the Insurance Page or call (817) 508-8169 if you need help before scheduling.

Can Benjamin Moore Employees Use VirtualCare2go?

Eligible Benjamin Moore employees and their covered family members may use VirtualCare2go for many non-emergency medical concerns. Virtual visits allow patients to speak with a medical professional without sitting in a waiting room or traveling while sick.

Visit the VirtualCare2go Website to learn more about available online medical services.

VirtualCare2go may be appropriate for concerns such as:

  • Cold and flu symptoms
  • Cough, congestion, or sore throat
  • Fever and body aches
  • Minor infections
  • Nausea, vomiting, or diarrhea
  • Headaches and migraines
  • Minor skin concerns
  • Urinary symptoms
  • Medication questions
  • General primary care concerns

Some conditions require an in-person examination, laboratory testing, imaging, or emergency treatment. The medical professional will explain the appropriate next step if virtual care is not suitable for your condition.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, major trauma, uncontrolled bleeding, or another life-threatening emergency.

How Does a Virtual Visit Work?

VirtualCare2go is designed to make receiving care simple:

  1. Schedule your appointment online.
  2. Enter the patient’s information and upload the insurance card.
  3. Join the secure virtual appointment from a private location.
  4. Speak with a medical professional about your symptoms and health concerns.
  5. Receive guidance about treatment, prescriptions, testing, or follow-up care when medically appropriate.

Patients should choose a quiet location with a reliable internet connection and enough lighting for the medical professional to see them clearly.

How Can I Verify My Benefits?

Centivo manages benefit information, prior authorization, and claim-status assistance for the Benjamin Moore ADVANCE Medical Plan.

Members and providers may:

Before your appointment, ask whether VirtualCare2go participates with your specific plan, whether virtual care is covered, and what copay or cost-sharing amount may apply.

Are Specialist Referrals Required?

Yes. The Benjamin Moore ADVANCE Medical Plan generally requires a provider referral before beginning new specialist care.

Referral exceptions include:

  • OB/GYN care
  • Behavioral health services
  • Laboratory testing
  • X-rays
  • Occupational therapy
  • Physical therapy
  • Speech therapy

Members who receive specialist care without a required referral may be responsible for the full cost. Providers can submit referrals through the Centivo Provider Portal.

What Should I Have Ready?

Before joining your virtual appointment, have the following information nearby:

  • Your Benjamin Moore insurance card
  • A photo identification card
  • A list of current medications
  • Known medication or food allergies
  • Your preferred pharmacy information
  • Recent temperature or blood pressure readings, when available
  • A brief description of your symptoms
  • Relevant medical records or referral documents

For assistance, call VirtualCare2go at (817) 508-8169.

Claims Information for Providers

Benjamin Moore ADVANCE Medical Plan claims are administered through Centivo.

Electronic claims: Payor ID 45564

Mailed claims:

Centivo
P.O. Box 211681
Eagan, MN 55121

Providers should verify current claim-submission information before sending a claim.

Quality Care Anytime, Anywhere

VirtualCare2go helps eligible Benjamin Moore employees connect with compassionate medical care without leaving home or work. Our goal is to make healthcare easier to reach, understand, and fit into your day.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information ready so your benefits can be reviewed before the visit.