Online Medical Visits for AAA Employees in Texas

Auto Club Enterprises WebTPA Virtual Care

When you are not feeling well, traveling to a clinic and sitting in a waiting room may be the last thing you want to do. Auto Club Enterprises employees with WebTPA benefits may be able to receive convenient online medical care through VirtualCare2go.

A virtual visit allows you to speak with a medical provider from home or another private location. Visit the VirtualCare2go website to learn more about the service, or call (817) 508-8169 if you need help before scheduling.

Understanding Your WebTPA Benefits

Auto Club Enterprises offers PPO, HDHP 1, and HDHP 2 plans administered by WebTPA. The amount you owe for a virtual visit may depend on your plan, deductible, coinsurance, network status, and the services provided.

Members enrolled in a high-deductible plan may need to pay toward their deductible before the plan shares eligible costs. PPO members may have a copay, deductible, coinsurance, or another plan-specific responsibility.

Coverage is not guaranteed simply because a provider accepts WebTPA. Confirming your eligibility and benefits before your appointment can help you better understand what to expect.

Review the WebTPA insurance page, visit the WebTPA member portal, or call WebTPA at 844-380-4548 for plan-specific information.

Medical Care From Wherever You Feel Comfortable

VirtualCare2go makes it easier to connect with a medical provider without leaving home. Depending on your symptoms and clinical needs, a virtual visit may be suitable for concerns such as:

• Cold, flu, cough, and sore-throat symptoms
• Seasonal allergies
• Minor skin concerns
• Urinary symptoms
• Medication questions
• Follow-up care
• Other non-emergency health concerns

During the appointment, your provider will review your symptoms and medical history. If an in-person examination, testing, imaging, or emergency treatment is needed, the provider may direct you to the appropriate level of care.

Virtual visits are not intended for medical emergencies. Call 911 or go to the nearest emergency room if you experience severe chest pain, significant difficulty breathing, signs of a stroke, uncontrolled bleeding, or another life-threatening concern.

What Will Your Virtual Visit Cost?

The cost of a virtual visit depends on your individual WebTPA benefits. Your deductible balance, copay, coinsurance, network participation, and the type of care provided may all affect the final amount.

VirtualCare2go may help verify your insurance information, but WebTPA makes the final decision about coverage and claim payment. A benefit quote is not a guarantee that every service will be paid by the plan.

Finding Participating Providers

WebTPA members can use the member portal and the network information printed on their insurance card to look for participating providers. Members may also call the BSWQA Care Navigation Team at 1-844-279-7589 for assistance.

If you are uncertain whether a VirtualCare2go visit is covered under your plan, contact WebTPA before scheduling.

Convenient Care Is Only a Few Clicks Away

Virtual care can be especially helpful when leaving home is difficult, your schedule is busy, or you simply feel more comfortable speaking with a provider from a familiar setting.

When you are ready, book virtual care online. You may also call (817) 508-8169 for assistance. VirtualCare2go is here to make getting answers and appropriate medical guidance feel simpler.